Service Plans 2022/2023: A Place to Grow & Prosper with Strategic Priorities

Service Plans 2022 /2023 A place to grow & prosper

Strategy and Projects Service Service purpose: Support the Council to listen to our communities and work with the people of South Hams and West Devon to set strategic priorities, ensure they are delivered and build public trust in the Councils. Our contribution to Strategic Priorities 2022/23 Our Service Functions Better Lives for All A Plan for West Devon Work with the voluntary sector develop a voluntary sector joint working framework Develop a plan to actively promote the Seamoor Lotto Review provision of key partnerships Reinstate Parish Links Meetings Develop a voluntary sector joint working framework Project Management Strategy Provide project management to the delivery of our Future IT Project Carry out a residents satisfaction survey Provide Project Management to the delivery of our future IT project Deliver a residents satisfaction survey Develop plans to spend more locally Information Governance Performance Management Delivery high quality services through delivery of our service specific priorities Service Priorities 2022/23 Embed our corporate strategies in everything we do - including new Member induction Refresh our approach to Corporate Project Management Enhance our performance management & intelligence framework Update our business continuity and information governance systems Carry out a review of resourcing to ensure we re well placed to deliver for the future A place to grow & prosper

Strategy and Projects Service Service purpose: Support the Council to listen to our communities and work with the people of South Hams and West Devon to set strategic priorities, ensure they are delivered and build public trust in the Councils. Service Priority Action Plan Priority Specific Actions Success looks like Embed our corporate strategies in everything we do - including new Member induction - Review and seek approval of Yr 2 delivery plans April 2022 - Hub/Exec/ SLT/ELT Away Day in Summer to plan Yr 3 deliverables - A Member induction programme focusing on our strategic priorities ready by 31st March 2023 (for implementation in May) An adopted year 3 delivery plan Member induction programme rated as good or excellent by majority of members Refresh our approach to Corporate Project Management - Recommence programme board structure / integrating assets projects April 2022 An effective programme board, with an SLT and wider ELT that are well informed and consulted at key gateways Enhance our performance management & intelligence framework - New KPI s in place April 2022 - External Benchmarking undertaken across all KPI s Autumn 2022 - Plans in place to schedule and support a Corporate Peer Challenge plans in place and agreed by April 2023 Agreed suite of KPI s External benchmarking undertaken and internal challenge process in place An agreed timescale and project team to support a future corporate peer challenge Update our business continuity and information governance systems - Procurement of an Information Asset Database by Summer 2022 - All services with updated BCP s and a forward review schedule agreed by September 2022 IAD in place and used by services An agreed BCP review plan Carry out a review of resourcing to ensure we re well placed to deliver for the future - Undertake recruitment of Project Manager May/June 2022 - Progress opportunities around a Procurement Centre of Excellence for Devon public sector business case by April 2023 A place to grow & prosper

Strategy and Projects Service Service Performance Performance Indicator Title (Indicate if KPI is from Strategic suite of measures) Why this is important Performance Target Number of complaints to the Information Commissioner regarding the handling of FOI and Data Protection Requests It is important that the Council is seen to be transparent and fair in disclosing data (in addition to having a statutory obligation to do so). Ensuring requests for information are managed in a timely manner ensures we maintain trust in the Council. Under 1% of all requests received then going on to the Information Commissioner % of employees having had an appraisal or mid year review within the last 6 months (All Services have this target) It is important that our staff are all clear about their priorities and that performance is appraised with areas for personal development identified 100% of employees having had an annual or mid year review within the last 6 months % of local spend within South Hams and West Devon Both Councils have committed to increasing local spend. Through provision of our procurement tools and local supplier development project we will drive this improvement 5% of Council spend locally by 2024 A place to grow & prosper

Strategy and Projects Service Risk descriptor Mitigations Risk Score Number of complaints to the Information Commissioner regarding the handling of FOI and Data Protection Requests It is important that the Council is seen to be transparent and fair in disclosing data (in addition to having a statutory obligation to do so). Ensuring requests for information are managed in a timely manner ensures we maintain trust in the Council. Under 1% of all requests received then going on to the Information Commissioner % of employees having had an appraisal or mid year review within the last 6 months (All Services have this target) It is important that our staff are all clear about their priorities and that performance is appraised with areas for personal development identified 100% of employees having had an annual or mid year review within the last 6 months % of local spend within South Hams and West Devon Both Councils have committed to increasing local spend. Through provision of our procurement tools and local supplier development project we will drive this improvement 5% of Council spend locally by 2024 A place to grow & prosper