Shaping Future of Customization and Innovation with Grandstream & NetSapiens
In a world where customization drives innovation, partnering with Grandstream and NetSapiens can transform communication solutions. Discover how tailored services and disruptive technologies shape a unique market proposition, driving growth and margins. Benefit from Grandstream's diverse portfolio and NetSapiens' dynamic ecosystem, enabling you to create enhanced communication offerings. Explore the seamless integration between Grandstream and NetSapiens for remote diagnostics, providing swift solutions and exceptional customer support.
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Presentation Transcript
Shaping the future of Customization and Innovation through Integration with Grandstream and NetSapiens 11 April 2024
The Future of Customisation: Trends and Technologies Market Challenge: Commoditization of offerings in the market puts pressure on margins. Solution: Customization: Service providers are looking to create unique service propositions to drive higher margins and achieve better returns.
NetSapiens With a disruptive business model and a comprehensive suite of features including hosted PBX, UC, Call Center, and mobile apps, we cater to over 4 million users globally through 230 active partners. Here's how partnering with NetSapiens can benefit your business: Shape Your Solutions in Your Own Image: Craft unique communication solutions tailored to your brand and client needs. Accelerate Partner Growth 2X Industry Average and Double Your Margins: Propel your business forward with partner growth that outpaces industry norms, leading to doubled profit margins. Thrive in a Growing Ecosystem with Open API: Grow in a dynamic ecosystem, empowered by open APIs, fostering innovation and flexibility in your communication services.
Grandstream Networks Grandstream has been connecting the world since 2002 with unified communications and networking solutions that make communicating more impactful than ever before. Headquartered in Boston, MA, USA, Grandstream solutions are used in over 150 countries and trusted by global enterprises and small business alike for their quality, reliability, and innovation. Here's how Grandstream can benefit your business Diverse portfolio of products including Unified Communications and Networking Solutions giving you the ability to create an all-in-one communications solution. Grandstream makes state-of-the-art telephony devices more accessible and easier to deploy than ever before and offers a wide-range of options including Wi-Fi IP Phones, Voice IP phones, Video Phones, Hotel Phones and DECT Phones. Grandstream offers free-of-cost management for all UC and Networking devices via Grandstream Device Management System (GDMS) giving you the ability to provision, manage, monitor and troubleshoot Grandstream devices.
Grandstream Networks & NetSapiens
Remote Diagnostics Tracing and diagnostic tools are available in the NetSapiens portal to inspect data sent from Grandstream handsets to resolve customer issues. Combined with the ability to remote configure devices via the NDP diagnostics, support and resolution can be provided remotely within minutes providing the best experience for customer Features SIP Ladder Packet Inspection View Netsapiens Switch Logic Ability to share with Grandstream to help with device queries
SNAPbuilder Grandstream devices can be remotely managed via SNAPbuilder on the NetSapiens portal or via API from your own customer management system. Button configuration can be passed to the end customer to self-manage changes to handsets or repurposing for new members of staff. Features BLF via MPKs (multi-purpose keys) DMTF Trigger custom features in the system e.g. night hours Manage Multiple Phone Directories Bespoke Configuration per Domain, site, dept & end user SNAPbuilder can be passed to customer to self-manage keys Reconfigure and redeploy devices remotely
S.A.F.E NetSapiens developed intelligent filter system to protect the NDP (Netsapiens Device Provisioning) Server and Grandstream Configuration files by validating requests for configuration data against sent from Grandstream handsets as well as scoring requests based on device behaviours Features Monitor and assign Scores to all requests, reject low scoring requests Validate requests for configuration files against data provided by a registered Grandstream handset Prevents dictionary attack protecting configuration files Enabled by DEFAULT
Case Study A NetSapiens Partner provides residential service as an alternative network using Grandstream HT801 ATAs as their chosen device. With the accessibility of GAPS and Netsapiens APIs this partner has provided their engineers a simplified tool to allocate the ATA. The engineer is able to scan the MAC address of the ATA using a mobile phone, select the customer account, then plug the ATA in where it will auto-provision, all whilst on the customers premises. This allows stock to be carried in vehicle negating the engineers need to return to base for hardware. Features Low touch provision Reduction in configuration error Engineer training requirements are reduced Rapid deployment and set up using inventory on partners vehicle Reduction in engineering time Improved customer experience via quick installation time
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