Sharyland.CIS.Upgrade.September.30.October.4, 2015 - Respect, Humility, Innovation
Prepare for the CIS upgrade for AMS implementation with no EDI provider changes. Prioritize orders during outage, follow Safety Net processes, and delay billing/usage cycles. Emergency contact details provided. Utilize workarounds during EDI outage and ensure smooth transactions.
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Sharyland CIS Upgrade September 30 October 4, 2015 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
CIS upgrade is in preparation of AMS implementation. No change in EDI provider. EDI outage Wednesday 9/30 5:00pm to Sunday 10/4 7:00pm (2 business days) Not affected by outage - phone, email, MarkeTrak, Switch Hold FTP 2 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
Orders received prior to the EDI outage will be scheduled and worked. Delay in follow up transactions (i.e. initial read, 650 response, etc.). Transactions will not be held once outage begins. Resend any transactions which fail to be delivered. MVI/RNPs Follow standard Safety Net process. 3 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
If transactions can be held until completion of outage, please do so. If not, use below work-a-rounds: MVO/DNPs use Safety Net spreadsheet and mailbox. Include transaction type in subject line (i.e. MVO, DNP etc.). Switch Recommend to hold and send request after outage. Switch Holds Via email to Safety Net mailbox. Include description in subject line (i.e. Switch Hold Add/Remove etc.) 4 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
Billing/Usage Cycles 1-4 scheduled to bill Oct 1st/2nd will bill on Oct 5th. June Flight 0215 was carried out in new CIS environment. Emergency contact during outage: 800-442-8688 (972-352-3049 weekend). 5 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
Sharyland CIS Upgrade September 30 October 4, 2015 Respect for the Individual Humility Innovation Excellence Teamwork Integrity
