Streamlining IT Request and Issue Management Processes at myulh.com
Explore how IT.Forms.on.myulh.com offers intuitive forms for requesting IT services and reporting IT issues, ensuring efficient response times based on priority levels. Learn about the streamlined IT request process and quick response times for resolving IT issues at myulh.com.
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Presentation Transcript
IT Request Form Designed for end-users and Business Units to make requests for: New IT hardware/software Reports Applications Infrastructure needs Projects or project planning Any other non-standard break/fix IT support inquiry.
IT Request Process Customer Completes IT Request Form at https://myulh.com/it-request-form The completed form is sent to IT for review. Requests are reviewed and assigned to the appropriate IT team.
IT Request Response Requests for Standard IT hardware and software will be responded to within 1 business day following manager approvals and cost center provided to IT. IT maintains inventory for Standard IT Hardware and Software such as desktops, laptops and monitors. All other Requests will be responded to as soon as possible and no later than the Tuesday after the request submission.
Report an IT Issue Form Designed for end-users to quickly report all break/fix low and medium priority IT Issues. https://myulh.com/report-it-issue If your IT Issue is High or Critical please call the UofL Hospital Help Desk for the fastest response. 502-562-3637 (ext 3637)
IT Issue Response Most IT Issues are responded to within one business day. Actual SLA responses are: Low Two Business Days Medium One Business Day High Four Hours Critical 15 Minutes
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