Student Support & Cocurricular Experiences Initiative Overview

Strategic Enrollment Management Plan Student Support Services & Cocurricular Experiences Initiative Summary High-Level Milestones 1. Milestone 1: Conduct Persona and Journey Activity to collect information about the student experience from the student and advisor perspective. 2. Milestone 2: Conduct a brainstorming activity with students, advisors and advising administrators. 3. Milestone 3: Draft a future state of student journey for advising and create an action plan to guide continued efforts to achieve the stated goals. Complete the Academic Advising LEAN Project and Educause's Data Strategy Institute for Advising The goal of this initiative is to provide a detailed layout of the current state of advising as well as an idea of what the future state of advising will look like. This initiative will engage all levels and advising units. Rationale for Initiative Measures of Success Has not gone through formal assessment , over the years advising has changed (methods, online, needs), needs for re-alignment w/ national standards. To get a clear understanding of the current state of academic advising at Kent State University and what the future state will look like. Evidence this initiative was a successful implementation. 1. Develop a Future State of Advising/Who 2. Develop a List of Action Items to Inform Next Steps/Who 3. Completion of Educause s Data Strategy Institute for Advising/Who

Strategic Enrollment Management Plan Student Support Services & Cocurricular Experiences Initiative Summary High-Level Milestones 1. Milestone 1: Review the current advisor roles and responsibilities. 2. Milestone 2: Review the current roles and responsibilities to ensure they are reflective of the profession. 3. Milestone 3: Review related roles at the university that may perform similar or related services . Redefine the Role of the Academic Advisor The goal of this initiative is to provide a review of the current role of the advisors role and responsibilities and to ensure they are reflective of the profession. Rationale for Initiative Measures of Success It is important that the work of our advisors is reflective of and aligns with our professional organization (NACADA). It is often easy for "creep scope" to occur and it is important for us to periodically re-evaluate to ensure we are keeping the work out advisors in line with our mission and vision for advising. Evidence this initiative was a successful implementation. 1. Create a periodic review of the roles and responsibilities/Re-Imagining Advising Action Team #17 2. Creating a list of Knowledge, Skills, Abilities and Other Characteristics (KSAO's) to be embedded into the performance evaluation rubric/Re-Imagining Advising Action Team #20

Strategic Enrollment Management Plan Student Support Services & Cocurricular Experiences Initiative Summary High-Level Milestones 1. Milestone 1: Review required advising need, scope, and impact. 2. Milestone 2: Integrate advising components to provide a more holistic academic advising experience. 3. Milestone 3: Develop learning outcomes that align with CAS/NACADA standards. 4. Milestone 4: Create centralized training and professional development opportunities for advisors Implement the Role of Transformational Advising The goal of this initiative is to create new model of advising for Kent State University across the 8-campus system. A model that exhibits the current best practices and aligns with our professional organization. Rationale for Initiative Measures of Success Studentswho make connections and feel a sense of belonging to Kent State University are retained at a higher rate. It is important for advisors to work with students in meaningful ways to engage them with the university. For this reason, it is important to identify the needed transactional advising components, develop a comprehensive centralized training encompassing our new values, and provide opportunities for transformational growth. Evidence this initiative was a successful implementation. 1. Create a periodic review of the roles and responsibilities of academic advisors/Who 2. Review learning outcomes on a (TBD) cycle /Who 3. Implement a pre-assessment of /Who

Strategic Enrollment Management Plan Student Support Services & Cocurricular Experiences Initiative Summary High-Level Milestones 1. Milestone 1: Evaluation of the different systems used currently in advising. 2. Milestone 2: Evaluate a university-wide communication plan 3. Milestone 3: Evaluate a technology system 4. Milestone 4: Create training and professional development opportunities for advisors for university communication so that sent items can be seen by all advisors. Technology and Communication The goal of this initiative is to provide improved communication and technology opportunities for advising across the university advising system. Rationale for Initiative Measures of Success It is important that advisors have a common/shared technology system that everyone across the system is utilizing for our students. It ensures that all the needed information/communication can be found in one place for a student regardless of college/campus. It is also important to understand the communication flow of messages related to academic advising that are being relayed to students. Evidence this initiative was a successful implementation. 1. Successful selection and implementation of new advising software/Project ADVISE 2. Develop a communication flow plan for academic advising that all students will receive. /Re-Imagine Action Team 7B

Strategic Enrollment Management Plan Student Support Services & Cocurricular Experiences Initiative Summary High-Level Milestones 1. External assessment of the One Stop by AACRAO Consulting Services Spring 2022 2. Review and prioritize recommendations within the AACRAO assessment Fall 2022 3. Researching for new technologies to support services Fall 2022 4. Analyzing of services offered to ensure optimal support for students Fall 2022 Enhance and Expand the One Stop for Student Services The goal of this initiative is to evaluate and develop a student services culture that provides consistent support throughout the student journey to improve post enrollment metrics. Rationale for Initiative Measures of Success Provide high quality student service through holistic advising. Continuing to find innovative ways to meet students where they are and provide a welcoming environment to assist in recruiting and retaining them. Evidence this initiative was a successful implementation. Measurement Timeframe Who OS Director, OS Assoc. Director, Tech/Telecom Service data (calls, emails, appointments and referrals) Daily, Monthly, Yearly Team Processing timelines,# of students with outstanding requirements, # of students with balances, # of students cancelled Weekly, Monthly, Per semester OS Dircector, Home Office Liasions/Leadership, IR Benchmarking against other public universities with a One Stop and similar student population. Monthly, Yearly OS Director, ISSP Surveys and focus groups with students, parents, advocates, faculty, staff and university community (costs factor) Per Semester, Yearly OS Director, UCM