SunGuide Software Users Group Meeting Highlights
Explore the latest updates from the SunGuide Software Users Group meeting on August 5, 2021. Discussions include device issues, system enhancements, copying SAS plans, data archive improvements, and user support questions.
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Presentation Transcript
SunGuide Software Users Group Meeting August 5, 2021 1
WELCOME ATTENDEE ROLL CALL SunGuide Software Users Group 8/5/2021 2
SG-4941: Emails for Device Issues Tucker Brown SunGuide Software Users Group 3 8/5/2021
Enhancement Allow the system to detect large system outages. Allow user to define device groups (of any device type) and assign that device group to a specific email group. Allow the user to define a percentage threshold for number of device entering a Error or Failed state. Add a potential for adding an alarm for this condition. Can turn this part on/off dynamically. 8/5/2021 4 SunGuide Software Users Group
QUESTIONS? SUPPORT? SunGuide Software Users Group 8/5/2021 5
SG-5810: Copy a SAS Plan Tucker Brown SunGuide Software Users Group 6 8/5/2021
Enhancement Allow a user to make a copy of a SAS Plan Item. Name would change for uniqueness, but the devices or type would remain the same with the same configuration. Allow a user to make a copy of a SAS schedule Schedule name and names of the scheduled items would change for uniqueness. 8/5/2021 7 SunGuide Software Users Group
QUESTIONS? SUPPORT? SunGuide Software Users Group 8/5/2021 8
SG-5592: Data Archive is Not Correctly Rolling Up Bin Data Tucker Brown SunGuide Software Users Group 9 8/5/2021
Current State and Enhancement Current State Data Archive takes an average of the bin data over the rollup period and stores the data in the database Enhancement For this data type, calculating a total number of vehicles for the bin during the rollup period would make more sense and presumably be more useful. Need to confirm no one is using this data currently and that this change would not impact other users. 8/5/2021 10 SunGuide Software Users Group
QUESTIONS? SUPPORT? SunGuide Software Users Group 8/5/2021 11
D3 8.0 DMS Issue Tucker Brown SunGuide Software Users Group 12 8/5/2021
D3s Ledstar DMS Issues During the switchover from 7.2 to 8.0, almost all of the Ledstar DMS went into a bad state where the system could no longer send messages to the device Device could be polled Device would respond to an auto-configure request Failed to transition to a modifying state as part of posting a message o Message was never sent as the state transition is the 1st thing done Confirmed both in SunGuide and an external tool 8/5/2021 13 SunGuide Software Users Group
D3s Ledstar DMS Issues Signs were physically reset in the field and D3 was then able to post messages. Did anyone else experience anything like this? 8/5/2021 14 SunGuide Software Users Group
QUESTIONS? SUPPORT? SunGuide Software Users Group 8/5/2021 15
Failure Reporting of Issues Tucker Brown SunGuide Software Users Group 16 8/5/2021
SunGuide Failure Reporting Process Some districts are making phone calls directly to SwRI staff when a failure occurs. CO requests that RTMC personnel call the support line first at 210-522-6883. This triggers emails and text to multiple staff members which may be able to help Calling a single SwRI staff member does not guarantee a response and may delay troubleshooting efforts. Applies to Critical Failure, Failure, and External Failure issues 8/5/2021 17 SunGuide Software Users Group
SunGuide Failure Reporting Process 8/5/2021 18 SunGuide Software Users Group
QUESTIONS? COMMENTS? ADJOURN. SunGuide Software Users Group 8/5/2021 19
