Supporting Improvement in General Practice: Access to QI Resources and Training

Local And National Offers Supporting Improvement In General Practice ICS QI Support Phoenix Programme Phoenix GP Open access to the ICS QI network where education and resources can be obtained Signposting and access to local and national additional QI training Access to QI mentoring for staff working in Primary Care, that support could help with: Guiding you to lead change and embed an improvement culture Advice on undertaking a QI project Support in sharing the learning from improvement work Programme that is delivered by known experts in terms of delivering change through Phoenix GP a QI approach - Phoenix GP Some of the Team worked for NHSE in the past and designed and created the Primary Care Improvement community and the General Practice Improvement Leaders programme Jo Godman Dr David Griffiths Dr Rupa Joshi, Dr Jo Leahy Dr Ben Smith, Sophie Edwards and Matt Cope. Home | Primary Care | Q Community (health.org.uk https://q.health.org.uk/get-involved/qi-connect-webex-series/ https://qiready.rcgp.org.uk NHS England Improvement Capability Building and Delivery team FutureNHS Collaboration Platform - FutureNHS Collaboration Platform an-introduction-to-quality-improvement-in-general-practice.pdf (england.nhs.uk) f9017f44-b49f-44e0-a07f-4bdfe55126aa_Quality Improvement in Primary Care_FINAL_Sep20.pdf (windows.net) National Communities and Resources National offer Every practice in England can access the Universal support Webinar series across the five key areas (above), online resources, quick wins PCN digital and transformation leads development and coaching Accredited training: Fundamentals of change and improvement (for all staff) and General Practice improvement leads (ICSs to nominate practice and PCN staff) National community of practice to share challenges and learning Further hands on support is available to practices and PCNs based on an understanding of their support needs: Intermediate (practice): 13 weeks of support with a facilitator Intermediate (PCN): 12 half-day sessions over a flexible time period Intensive: 26 weeks of support with a facilitator ICSs nominate practices and PCNs for intensive and intermediate support, ideally based on a supportive conversation with the practice to assess their needs using the support level framework (SLF) Home | Primary Care | Q Community (health.org.uk https://q.health.org.uk/get-involved/qi-connect-webex-series/ NHS England Improvement Capability Building and Delivery team FutureNHS Collaboration Platform - FutureNHS Collaboration Platform an-introduction-to-quality-improvement-in-general-practice.pdf (england.nhs.uk) f9017f44-b49f-44e0-a07f-4bdfe55126aa_Quality Improvement in Primary Care_FINAL_Sep20.pdf (windows.net) Q Community Home | Primary Care | Q Community (health.org.uk) https://q.health.org.uk/get-involved/qi-connect-webex-series/ RCGP https://qiready.rcgp.org.uk National NHS Improvement links NHS England Improvement Capability Building and Delivery team Collaboration Platform FutureNHS Collaboration Platform - FutureNHS Collaboration Platform Intro to QI in Primary Care an-introduction-to-quality-improvement-in-general-practice.pdf (england.nhs.uk) Quality Improvement in Primary Care (NHS Education for Scotland) f9017f44-b49f-44e0-a07f-4bdfe55126aa_Quality Improvement in Primary Care_FINAL_Sep20.pdf (windows.net) Home | Primary Care | Q Community (health.org.uk https://q.health.org.uk/get-involved/qi-connect-webex-series/ NHS England Improvement Capability Building and Delivery team FutureNHS Collaboration Platform - FutureNHS Collaboration Platform an-introduction-to-quality-improvement-in-general-practice.pdf (england.nhs.uk) f9017f44-b49f-44e0-a07f-4bdfe55126aa_Quality Improvement in Primary Care_FINAL_Sep20.pdf (windows.net) f9017f44-b49f-44e0-a07f-4bdfe55126aa_Quality Improvement in Primary Care_FINAL_Sep20.pdf (windows.net)

National General Practice Improvement Programme https://www.england.nhs.uk/wp-content/uploads/2023/05/PRN00283-delivery-plan-for- recovering-access-to-primary-care-may-2023.pdf https://www.england.nhs.uk/gp/national-general-practice- improvement-programme/

The programme focuses on five priority areas and offers different levels of support to match practice need The programme focuses on five key areas: Understanding demand and capacity Enhancing care navigation and triage Implementing high quality telephony journeys Implementing high quality online access journeys Workload management Incentives and funding To help teams make improvements there is a single capacity payment for transition cover available to support change ( 13.5k/practice) in either 23/24 or 24/25; alignment to the QoF QI demand and capacity and staff well-being modules; funded care navigation training for every practice and the Capacity and Access IIF Payment to PCNs (c 11.5k/PCN/month) Every practice in England can access the Universal support Webinar series across the five key areas (above), online resources, quick wins PCN digital and transformation leads development and coaching Accredited training: Fundamentals of change and improvement (for all staff) and General Practice improvement leads (ICSs to nominate practice and PCN staff) National community of practice to share challenges and learning Explain the changing model of general practice to patients Further hands on support is available to practices and PCNs based on an understanding of their support needs: Intermediate (practice): 13 weeks of support with a facilitator Intermediate (PCN): 12 half-day sessions over a flexible time period Intensive: 26 weeks of support with a facilitator ICSs nominate practices and PCNs for intensive and intermediate support, ideally based on a supportive conversation with the practice to assess their needs using the support level framework (SLF) Nominated practices will need to have access to data from their telephony system These changes will be supported by a national communications campaign to explain the new model of general practice to the public alongside access to improved digital tools that better meet patient and practice needs 3 |

We offer fully funded care navigation, quality improvement and leadership development training for practice and PCN staff Care Navigation Training Free virtual training is available to upskill and support practice and PCN staff. Two offers are available, one for those new to care navigation and one for those with some experience who can drive and sustain care navigation locally. Fundamentals of Change and Improvement programme (accredited) focuses on introducing and practically applying improvement tools and techniques, and building capability to tackle a range of local challenges Local and National Communities of practice Digital and Transformation Leads 12-month development programme incl. core teaching modules, 1- 1 coaching and working alongside improvement team 'learning by doing' developing practical skills for leading change making effective use of data and technology as enablers of transformation building effective relationships for working collaboratively, stakeholder engagement and facilitation skills General Practice Improvement Leads programme (accredited) focuses on practical skills for leading change, supporting new perspectives, building skills in using QI tools and techniques for service redesign. ICBs to nominate practice and PCN QI ambassadors and then support individuals to lead QI locally Access to a national Primary Care Improvement Community alongside supporting ICBs to develop local communities of practice to share learning and challenges To Access: Please inform your ICB if you are interested in these programmes (potential to do so as part of practice/PCN access improvement plans) 5 |

Find out more Join the national Primary Care Improvement Community (PCIC) Universal support Hands on intermediate and intensive support For all practices and PCNs For practices and PCNs For all involved or interested in Primary Care quality improvement. Being part of the community gives you access to: support through a national network of like-minded colleagues events and resources on a range of quality improvement topics a monthly newsletter with the latest developments and resources Webinar series on the key focus areas (demand and capacity, navigation and triage, telephony journey, online journey and practice workload). ICBs are coordinating hands- on support and capacity funding to practices, so please contact your ICB lead to confirm your interest as a practice or PCN. QI training for practice and PCN staff Development programme for PCN Digital and Transformation Leads Practices and PCNs can also find out more about the hands-on support provided nationally by joining an information webinar - use this link to sign up Online resources, including quick wins To join the community please sign up to: Connect - our online space on FutureNHS or contact the Primary Care Transformation team Use this link to sign up to our demand and capacity webinar series 6 |