Telephone Skills Development Program for Enhanced Sales Success

Telephone Skills Development Program for Enhanced Sales Success
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This comprehensive 3-month program focuses on improving telephone skills, enhancing client interactions, increasing productivity, and boosting sales effectiveness. Through a series of workshops, mentoring sessions, and training modules, participants will learn valuable techniques to overcome sales obstacles, build rapport, manage prospects, and improve conversion rates. The program includes personalized support, onsite visits, webinars, and a tailored Telemarketing Masterclass to empower your team and drive sales growth.

  • Sales Training
  • Telephone Skills
  • Telemarketing
  • Client Interactions
  • Sales Success

Uploaded on Apr 04, 2025 | 0 Views


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  1. San Jose Earthquakes Concessions Pricing Strategy Kevin Wu | Nitin Manivasagan | Haoran Guo | Alex Heuer

  2. Concessions Overview Concessions Breakdown (2016) Biggest sellers in biggest categories Canned Soda 20 oz Bottled Water (43% of sales, 167,346 in revenue) 20 oz 7Up (16% of sales, 61,515 in revenue) 20 oz RC Cola (13% of sales, 50,601 in revenue) A&W Rootbeer (7%, 28626) Hot Dogs Stadium Dog (64% of sales, 1258,394 in revenue) Bratwurst (13%, 32886) Polish Sausage (9%, 22824) Linguica (8%, 19998) Liquor Premium Liquor (16% of sales, 54,180 in revenue) Call Liquor (9%, 31842) Jameson (7%, 24929) Ketel One (7%, 23148) Don Julio (6%, 22232) 17% 27% 11% 7% 6% 23% 9% Draft Beer Snacks Miscellaneous Canned Beer Hot dogs Liquor Canned Soda Snacks Bavarian Pretzel (62% of sales, 126,287 in revenue) Kettle Corn (17%, 35476) Peanuts (12%, 23575)

  3. Recommendation INCREASE PRICES OF OTHER ITEMS DECREASE BEER PRICES Assuming 20K attendance, 80% drinking age, 50% of those who purchase beers, avg 1 beer/person, we have 8000 potential bottles/cans sold As of 2017, 6000 bottles/cans sold Assume we can capture half of remaining potential sales, ~1000 Therefore, to break even, 15% price reduction in beer prices Other inelastic items: Hot dogs Canned soft drinks Snacks Fried food Possible to increase prices without losing too much revenue We recommend that San Jose Earthquakes decrease beer prices by up to 15% and increase prices of other items to increase revenues

  4. Canned Beer Analysis Canned Beer Revenues 2015 2016: 5.25% overall increase in beer prices 33% drop in revenue 2016 2017: 1.23% increase in beer price 39% increase in revenue Percent Share of Total Amount of Canned Beer Canned Beer Trends Overall Revenue 2015: $26,000 2016: $21,000 2017: $35,000 Make points more promin ent Dropping Lagunitas in 2016 significantly decreased revenues Quantity Fluctuations in Canned Beer

  5. Draft Beer Analysis Lagunitas was added as a sponsor and several varieties of Lagunitas were newly added as draft beers in 2016. This resulted in a large spike in Lagunitas sales while Stella, and Gordon Biersch Marzen had huge decreases. 2015-2016: 3% price increase 19% revenue decrease Overall Per Game Sales: 2015: $30,000 2016: $25,000 2017: $38,000 2016-2017: 4% price increase 33% revenue increase

  6. Price Changes The five most important price points were $14.00, $13.25, $12.50, $11.25, and $10.00. Nearly all the canned and draft beers were sold at these price points. Based on a 15% decrease that we believe will be beneficial, these prices become $11.9, $11.26, $10.63, $9.56, and $8.50. Using basic psychological pricing (rounding to the nearest quarter, increasing price up to .75 from .50), these prices become $11.75, $11.25, $10.75, $9.75, and $8.75, respectively.

  7. Risks and Mitigations 1 2 Risk: Possible Loss of Revenue Risk: Miscommunication of price decrease Mitigation: Selective automation and CSR campaign Mitigation: Good marketing campaign to get words get

  8. Appendix Calculated % change in price/% change in revenue to be -0.06 by averaging the difference between 15-16 and 16-17, but that would yield an increase in revenues even with a price increase, which doesn t make sense, so this was our approach given limited data.

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