Transition to BPAD: Enhancing Publishing and Distribution Services
Join us on the journey as we transition all production print and mail processes, equipment, and applications to the Bureau of Publishing and Distribution (BPAD). Discover how BPAD prioritizes customer service, utilizes state-of-the-art production equipment, and ensures data security. Learn about the strategic planning, customer engagement, and operational efficiency that BPAD offers, as well as how your agency can benefit from our services.
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Presentation Transcript
One IT Solutions: Publishing and Distribution Transition 07/18/2017
What is Changing All production print and mail processes, equipment, and applications will transition to the Bureau of Publishing and Distribution BPAD will work with each agency to develop a unique strategic plan specific to their needs BPAD uses customer activism and open communication to optimize every engagement 2
Why BPAD No-compromise customer service State of the art production equipment Data is secure behind DET firewall Creative digital design to completion Over 500 years of print and mail experience Efficiency: 24/7 operation Inter-agency source: no procurement 3
How it will Happen Gather business requirements from agency and service units Analyze data and understand customer needs Deliver recommendations Fully inventory applications, equipment, and processes Transition plan Timeline Working with the customer 4
New Work Process Submit work to BPAD Seamless workflow merge Multiple submission options Expanded service offerings and greater value Complete design, production, and delivery options Enterprise forms and envelopes Best practices Transparency and tracking Continuous improvement Enhanced security for your sensitive data More precise processes with emphasis on efficiency Lower cost/higher value 5
BPAD: Service Provider of Choice Customer Service Excellence Attentive and responsive Laser focus on State of Wisconsin business Experience with state applications 20+ years as Enterprise service provider Collaboration and partnerships with all state agencies Secure environment Background checks for all employees High security facility DET data security Accountability SLA driven 6
Information 2310 Darwin Rd Madison, WI 53704 Facility location: Walk-in hours: 7:30AM-4:30PM M-F Appointment or call (608)243-2403 After hours: Accessible from DET portal: https://det.wi.gov/ https://det.wi.gov/Pages/BPD-Home.aspx 7
