Troubleshooting OneDrive for Business: Empower Microsoft Partners
Gain insights into Understanding and Troubleshooting OneDrive for Business, empowering Microsoft Partners to enhance customer support. Explore provisioning, storage capacity, admin tools, sync processes, restoration, and common issue troubleshooting.
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Presentation Transcript
Understanding and Troubleshooting OneDrive for Business Empowering Microsoft Partners to Achieve More
Introduction Welcome to Microsoft Partner Enable Program Vision: Empower Microsoft partners to achieve achieve more and improve customer support experience Speaker: Gu Jin, Support Engineer at Microsoft Microsoft Partnership with Mah for this session Photo by Pexels Photo by Pexels
Overview of OneDrive for Business Onedrive as a cloud storage platform Features of Onedrive: file storage, sharing, and and syncing Access from any device and collaboration capabilities Security and compliance features Photo by Pexels Photo by Pexels
Provisioning and Storage Capacity Provisioning of Onedrive for users Storage capacity based on subscription Checking Onedrive provisioning status Admin portal and user-specific information Photo by Pexels Photo by Pexels
Onedrive App and Onedrive Admin Center Onedrive app for mobile devices Features and file management capabilities Managing Onedrive through Admin Center Sharing options, sync settings, and storage management Photo by Pexels Photo by Pexels
Sync Client and Sync Process Introduction to Onedrive sync client Syncing files from cloud to local and vice versa Sync process and file chunking Security and encryption measures Photo by Pexels Photo by Pexels
Restoration and Deletion Process Restoring Onedrive files and folders Retention period and site collection recycle bin Data backup considerations Deletion process and orphan personal site retention Photo by Pexels Photo by Pexels
Troubleshooting Common Issues Sync problems and resolution steps Content visibility issues Restrictions and limitations of Onedrive client Error codes and troubleshooting steps Photo by Pexels Photo by Pexels
Additional Resources Sara tool for testing and fixing Onedrive issues Storage limits and increasing storage Handling UP changes and known folder move Shared with me feature and resolving common concerns Photo by Pexels Photo by Pexels
Conclusion Summary of key points covered Importance of understanding and troubleshooting Onedrive Empowering partners and enhancing customer support Photo by Pexels Photo by Pexels
