Troubleshooting Scenarios and Solutions for IT Tickets
Learn how to effectively troubleshoot IT issues by following a structured approach. This guide provides solutions for two scenarios in each of the level tickets and offers step-by-step instructions for identifying the problem, establishing probable causes, evaluating theories, and implementing solutions. Improve your IT support skills with practical examples and audio explanations.
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Presentation Transcript
Level 1 Tickets Instructions: Select two of the five scenarios to troubleshoot. One template has been created for each of the two tickets you need to choose. Make one to two slides for each scenario for the solution(s) you researched. Add audio explaining the steps you took, including your recommended solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Level 2 Tickets Instructions: Select two of the five scenarios to troubleshoot. One template has been created for each of the two tickets you need to choose. Make one to two slides for each scenario for the solution(s) you researched. Add audio explaining the steps you took, including your recommended solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Level 3 Tickets Instructions: Select two of the five scenarios to troubleshoot. One template has been created for each of the two tickets you need to choose. Make one to two slides for each scenario for the solution(s) you researched. Add audio explaining the steps you took, including your recommended solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Identify the problem. Establish a theory of probable cause. Ticket Number: xxx Scenario: xxx Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution.
Summary What did you find challenging or interesting about one or two of the support cases?
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