Unbundling Legal Services - Consumer Awareness and Provider Concerns
Discover insights on the low awareness among consumers and providers regarding unbundling legal services, the potential benefits for access to justice, concerns raised by legal service providers, and barriers hindering the adoption of unbundled services. Explore next steps in the review and development of guidance for firms and consumers in this area.
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Presentation Transcript
Findings The public/consumers: Awareness of unbundled services is low 40% of providers had not heard of unbundling 80% of consumers who did not unbundle unaware Unbundling has the potential to increase access to justice 25% said unbundling could help them afford otherwise unaffordable services Those earning above 60k less likely to unbundle No significant difference in consumer satisfaction
Findings Legal Service Providers: 26% of firms are offering unbundling for one or more of their legal services Firms offering unbundling report that this helps attract more clients Concerns about impacts on professional indemnity insurance premiums and negligence action if things go wrong Concerns about determining a client s capability and how to divide the work
Barriers Professional indemnity insurance implications Potentially insurers will view as higher risk & ask for higher premiums Potential for professional negligence action Awareness Consumers not aware and firms don t advertise Technology Access to tech & ability to validate consumer supplied info
Next Steps LSB review of financial protection arrangements for consumers Develop firm guidance & consumer information Round-table with the Law Society, LSCP, advice agencies and charities . Explore practicalities of firms advertising unbundled options
