
Understanding E-Government: Basics, Types, Phases, and Impacts
Explore the fundamentals of E-government including definitions, types, phases, and its transformative potential in improving government operations and customer service. Learn about the significant roles of ICT in shaping modern governance structures and processes.
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Libyan International Medical University Faculty of Business Administration The Basics and Phases of E-government Name: Munsif AL Msallati ID:2707 Email: MUNSIF ALMASALATI 2707@limu.edu.ly Date:15-12-2021
Table of contents: 1-Introduction. 2-E-government definition. 3-Types of e-government. 4-Phases of e-government. 5-Conclusion. 6-References. 01
INTRODUCTIO: Information and Communication Technology (ICT) is one of the most important characteristics of our age and every new development changes our lives to some extent. 02
E-GOVERNMENT DEFINITION: E-government is also known by different terms such as Electronic Government, Digital Government, Online Government, etc. In fact, there are many definitions for the term e-Government and differences reflect the priorities in the government strategies. 03
TYPES OF E-GOVERNMENT: 1-Government-to-citizen:The majority of government services come under this application, towards providing citizens and others with comprehensive electronic resources to respond to individuals routine concerns and government transactions. 2- Government-to-business: Government to business, is the second major type of e-government category. can bring significant efficiencies to both governments and businesses. 3-Government-to-government:This communications between government organizations, departments and agencies based on a super-government database. Moreover, it refers to the relationship between government and its employees as refers to the online outlined below. 04
Gartners Four phases of E-government model: 1 (Presence): Presence of simple information providing passive website indicating the same level information as information brochure. 2 (Interaction): The interaction stage offers simple interactions between G2C, G2B, and G2G. This include providing email contact , forms for taking in the questions and providing informational responses. 3 (Transaction): This stage involves ability to make financial transactions to avail government services 4 (Transformation): Transformation stage involves making use of available data and learnings from transactions to trasform governance and existing processes. 05
CONCLUSION: E-government has the potential to greatly improve how government operates internally and how it serves its customers. E-government is much more than a tool for improving cost-quality ratios in public services. 06
REFERENCES: Akbulut, A. (2003). An investigation of the factors that influence electronic information sharing between state and local agencies. Louisiana State University. Layton, T. (2007). Information Security: Design, Implementation, Measurement, and Compliance. Boca Raton, FL: Auerbach publications 4 Alorie Gilbert, President Bush Backs E-Government, Digital Signatures, InformationWeek, 6 April 2001, p. 24