Understanding Emotional Intelligence in Healthcare Leadership
Explore key concepts of emotional intelligence in healthcare leadership, including self-awareness, social skills, empathy, and more. Learn about the role of authority, motivation, and cross-cultural management in HIT environments.
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Planning, Management and Leadership for Health IT Key Concepts Associated with Leadership Lecture b Emotional Intelligence This material (Comp 18 Unit 3) was developed by the University of Alabama at Birmingham, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 90WT0007. This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. To view a copy of this license, visit http://creativecommons.org.
Key Concepts Associated with Leadership Learning Objectives Describe and discuss the role of authority in the HIT environment Compare and contrast recognized vs. expert authority in context with the healthcare environment Explain creativity s role in healthcare Explain the importance of recognizing and managing the cross-cultural organization Define emotional intelligence List and describe the four competencies in social intelligence Define motivation in the context of the current HIT environment Distinguish between intrinsic and extrinsic motivation Describe the role of motivation in group dynamics 2
Emotional Intelligence Emotional Intelligence Emotional Quotient (EQ) Cognitive Intelligence Aptitude tests (IQ) Source: (Ruderman, 2001) 3
Emotional Intelligence 2 Daniel Goleman texts o Emotional Intelligence (1995) o Working with Emotional Intelligence (2000) Source: (Goleman,, 2000) 4
Four Competencies Self-awareness Social awareness Self-management Social skills Source: (Goleman, 2000) 5
Four Competencies 2 Self-awareness Honest view of one s self High impulse control 6
Four Competencies 3 Being self-aware in healthcare requires A good poker face in a tense meeting Thick skin Practice 7
Four Competencies 4 Self-awareness Social Awareness Empathy Organizational awareness Service orientation 8
Four Competencies 5 Being socially aware in healthcare requires Seeking first to understand, then to be understood Service mentality Source: (Covey, 2004) 9
Four Competencies 6 Self Awareness Social Awareness Self Management Self Control Trustworthiness Adaptability Initiative 10
Four Competencies 7 Self management in healthcare requires Patience Ability to manage change Thinking creatively Goal orientation 11
Four Competencies 8 Self-awareness Social Awareness Self Management Social Skills Influence & Communication Conflict Management Developing others and building bonds 12
Four Competencies 9 Social skills in healthcare require Understanding recognized vs. expert authority figures Very clear communication skills 13
Bringing it Home Nature vs. Nurture Maturity o Emotional intelligence increases with age Innate quality 14
Bringing it Home 2 Experience is not what happens to you it s how you interpret what happens to you. - Aldous Huxley Source: (Huxley) 15
Bringing it Home 3 Tomorrow is another day. - Scarlett O Hara Source: (Mitchell, 1936) 16
Key Concepts Associated with Leadership Summary Lecture b Emotional Intelligence Four Competencies Include: o Self awareness o Social awareness o Self management o Social skills Have a bigger influence than cognitive intelligence in determining workplace success 17
Key Concepts Associated with Leadership References Lecture b References Brainy Quotes. Aldous Huxley quotes. Available from: www.brainyquote.com Covey S. Principle Centered Leadership. New York. Fireside Press. 2004. Goleman D. Leadership that gets results. Harv Bus Rev. 2000 Mar-Apr;78-90. Goleman D. Social intelligence. Daniel Goleman Blog [Internet]. Available from: danielgoleman.info Mitchell M. Gone with the wind. New York: McMillan; 1936. Ruderman MN, Hannum K, Leslie JB, Steed J. Making the connection: leadership skills and emotional intelligence. LIA. 2001 Nov/Dec;21(5):3-7. Images Slide 6, 10: Microsoft clip art; Used with permission from Microsoft. 18
Planning, Management and Leadership for HIT Key Concepts Associated with Leadership Lecture b This material was developed by the University of Alabama at Birmingham, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 90WT0007. 19
