Understanding the Role of the Ombudsman
Learn about the role of the Ombudsman in investigating complaints from people unfairly treated by public service providers, with insights on who can be investigated, limitations on complaints, and how to file a complaint. Discover key statistics on complaints received and get information on how to contact the Ombudsman for support and advice.
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Presentation Transcript
The Role of the Ombudsman Ger Deering, Ombudsman Mayo PPN, 29 April 2025
What do we do? Investigate complaints from people unfairly treated by a provider of a public service Independent of Government Impartial Free to use
The Ombudsman can investigate your complaint if: You are unhappy with a public body s response to your complaint/appeal You contact us within 12 months (Discretion)
2024: Over 4,700 complaints received 127 from people living in Mayo (2.6% of all complaints) 2024 Complaints from Mayo : Mayo County Council 35 Dept. of Social Protection 15 Dept. of Agriculture Food and the Marine 8 IPAS (International Protection Accommodation Service) 6 HSE 5
Investigation into Treatment Abroad Schemes
How to complain to us: www.ombudsman.ie 6 Earlsfort Terrace, Dublin 2 For advice: 01 639 5600
