University of Connecticut IT Maturity Model

The University of Connecticut's Information Technology Services delves into IT maturity in a dynamic university setting. Explore how they assess their IT landscape against different frameworks, focusing on community, integrity, contribution, and attitude.

• University
• Connecticut
• IT
• Maturity Model
• Technology

santacruz_b Follow

Uploaded on Mar 15, 2025 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.

Presentation Transcript

1. University of Connecticut Information Technology Services IT Maturity in a Complex and Evolving University Environment ITS Town Hall 27 June 2019 M. Mundrane Community Integrity Contribution Attitude

2. Maturity Model Information Technology Services An IT maturity model is benchmark that you can assess an IT landscape against, whether in relation to people, process, technology, or all three. Benchmark There are lots of different frameworks available! Landscape 1 Community Integrity Contribution Attitude

3. Landscape Information Technology Services Culture Architecture Security Compliance Operations Data Service ... Everything 2 Community Integrity Contribution Attitude

4. Benchmark Information Technology Services Initial Managed Defined Quantitatively Managed Optimized 3 Community Integrity Contribution Attitude

5. Benchmark Information Technology Services Initial No standards are in place and inconsistency exists across the organization. Managed Defined Quantitatively Managed Optimized 4 Community Integrity Contribution Attitude

6. Benchmark Information Technology Services Initial Managed Defined Quantitatively Managed Optimized This is just a straight management framework. 5 Community Integrity Contribution Attitude

7. Benchmark Information Technology Services Functioning Enabling Contributing Differentiating Transforming 6 Community Integrity Contribution Attitude

8. Benchmark Information Technology Services Functioning Organization cast in role of utility. Value proposition is efficiency. Enabling Contributing Differentiating Transforming 7 Community Integrity Contribution Attitude

9. Benchmark Information Technology Services Functioning Enabling Organization cast in role of supporter. Provides on-demand operational support and services. Contributing Differentiating Transforming 8 Community Integrity Contribution Attitude

10. Benchmark Information Technology Services Functioning Enabling Contributing Organization constructively and proactively engaged with business to improve operations, processes, and results. Differentiating Transforming 9 Community Integrity Contribution Attitude

11. Benchmark Information Technology Services Functioning Enabling Contributing Differentiating Transforming This is basically an impact framework. 10 Community Integrity Contribution Attitude

12. Benchmark Information Technology Services Stable Reactive Proactive Transformative A simple benchmark is useful to model maturity in a complex environment. 11 Community Integrity Contribution Attitude

13. Benchmark Information Technology Services Stable Organization maintains landscape as a utility based on internal metrics. Robustness is highest value. Reactive Proactive Transformative 12 Community Integrity Contribution Attitude

14. Benchmark Information Technology Services Stable Reactive Organization manages landscape based on external feedback. Responsiveness is highest value. Proactive Transformative 13 Community Integrity Contribution Attitude

15. Benchmark Information Technology Services Stable Reactive Proactive Organization evolves landscape based on collaborative analysis of future needs. Prediction is highest value. Transformative 14 Community Integrity Contribution Attitude

16. Benchmark Information Technology Services Stable Reactive Proactive Transformative Organization revolutionizes landscape in concert with business based on shared, strategic perspective. Agility is highest value. 15 Community Integrity Contribution Attitude

17. Maturity Information Technology Services Transformative These qualities are largely additive. Higher ones are built on lower ones. Proactive Reactive Stable 16 Community Integrity Contribution Attitude

18. Maturity Information Technology Services Transformative Proactive Reactive 2013 Stable Mostly robust. 17 Community Integrity Contribution Attitude

19. Maturity Information Technology Services Transformative Proactive 2016 Reactive Mostly responsive. Stable 18 Community Integrity Contribution Attitude

20. Maturity Information Technology Services Transformative Proactive 2019 Responsive and predictive. Reactive Stable 19 Community Integrity Contribution Attitude

21. Maturity Information Technology Services Transformative 2022 Proactive Mostly predictive. Reactive Stable 20 Community Integrity Contribution Attitude

22. Maturity Information Technology Services 2025 Transformative Predictive and agile. Proactive Reactive Stable 21 Community Integrity Contribution Attitude

23. Application Information Technology Services Perspective outward inward Transformative Proactive Reactive Stable 22 Community Integrity Contribution Attitude

24. Application Information Technology Services Metrics internal external Transformative Proactive Reactive Stable 23 Community Integrity Contribution Attitude

25. Application Information Technology Services Visibility isolated transparent Transformative Proactive Reactive Stable 24 Community Integrity Contribution Attitude

26. Application Information Technology Services Communication Inform facilitate Transformative Proactive Reactive Stable 25 Community Integrity Contribution Attitude

27. Application Information Technology Services Actions support collaborate Transformative Proactive Reactive Stable 26 Community Integrity Contribution Attitude

28. Application Information Technology Services Organization hierarchical matrixed Transformative Proactive Reactive Stable 27 Community Integrity Contribution Attitude

29. Application Information Technology Services Relationship customer partner Transformative Proactive Reactive Stable 28 Community Integrity Contribution Attitude

30. Application Information Technology Services Focus operations service Transformative Proactive Reactive Stable 29 Community Integrity Contribution Attitude

31. Application Information Technology Services Goal efficiency outcome Transformative Proactive Reactive Stable 30 Community Integrity Contribution Attitude

32. Thank You Information Technology Services Questions? 31 Community Integrity Contribution Attitude