University Shared Services Update: Efficiency Improvements & Customer Engagement
"Discover the latest updates on efficiency improvements in university shared services, showcasing significant reductions in transaction times and enhanced customer satisfaction. Join us for the upcoming Customer Appreciation Day and stay tuned for feedback surveys led by Cheryl Niemeyer to optimize processes further."
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Presentation Transcript
UNIVERSITY SHARED SERVICES UPDATE DEBBY ZUMBACH, ASSOCIATE VP & DIRECTOR, BUSINESS SERVICES AND PURCHASING
USS AVERAGE TOTAL TIME FOR ALL TRANSACTIONS JANUARY MAY 2016 10 DAYS
USS AVERAGE TOTAL TIME FOR ALL TRANSACTIONS JANUARY MAY 2017 5 DAYS
TRAVEL EXPENSE VOUCHERS 6 DAYS IMPROVEMENT January May 2016 January May 2017
PROCUREMENT CARD VOUCHERS 6.5 DAYS IMPROVEMENT January May 2016 January May 2017
REGULAR PURCHASE REQUISITION 3 DAYS IMPROVEMENT January May 2016 January May 2017
E-VOUCHERS NON-SERVICES .5 DAYS IMPROVEMENT January May 2016 January May 2017 4 Days 15h 35m
E-VOUCHERS - SERVICES 2 DAYS IMPROVEMENT January May 2016 January May 2017
AUDIT ERRORS January May 2016 January May 2017
ORG UNIT BEST IN CLASS PROCUREMENT CARD VOUCHERS TRAVEL EXPENSE VOUCHERS
NEXT STEPS SURVEY CUSTOMERS FOR FEEDBACK REVIEW PROCESSES TO OPTIMIZE SHARE RESULTS AND BEST PRACTICES CHERYL NIEMEYER WILL BE LEADING THIS EFFORT
