Unlocking the Role of Support Services at BEA
Delve into the essential backbone of BEA - the support services - covering a range of crucial tasks from HR forms to software installations. Discover the significant contribution of support personnel and explore the organizational structure and responsibilities within BEA.
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Presentation Transcript
Support Services The Backbone of BEA
The Backbone of BEA Have you ever needed help with Filling out an HR form, Speaking with the media, Making official travel plans, Installing new software Improving source data, or Obtaining special sworn status? If so, you ve relied on the backbone of BEA! 2 6/15/2025
Support Services BEA Support Services The Public Other U.S. Govt. & Int l Orgs 3 6/15/2025
Did You Know? 100 Support personnel account for 26% of the BEA Workforce 75 50 OCE 25 OD OCAO 0 Personnel OCIO Economists & Accountants Support Personnel 4 6/15/2025
Organizational Chart Director Deputy Director Chief Innovation Officer Chief Economist Office of the Director AD National Economic Accounts Chief AD International Economics AD Regional Economics AD Industry Accounts Chief Information Officer Administrative Officer Balance of Payments Division Planning, Budget, & Acquisition; Tech. Services; Customer Support; Application Development Government Division Regional Income Division Industry Sector Division Admin. Services Division National Income and Wealth Division Direct Investment Division Regional Product Division Industry Analysis Division Communications Division 5 6/15/2025
Who Does What? Office of Chief Economist Office of the Director Strategic Planning Source Data Improvement Program Coordination Best Practices Administrative Services Division Communications Division Office of the Chief Information Officer Application development Human Capital Public Affairs Customer Support Budget & Procurement Web Services Technology Services Physical Environment Publication Services 6 6/15/2025
Greatest Hits Continuing Pay & Benefits Awards Ceremony Enterprise Services IT Modernization New bea.gov Big Data Day The Big Move New Training Series Advisory Committee Meetings Helped to hire you! 7 6/15/2025
Communications: What We Do The Public Other U.S. Government BEA BEA s Communications Efforts Liaise with: Members of Congress, their staff, CRS and CBO State, local, tribal, and territorial governments OMB and federal statistical system Website Content & Publish News Releases Website and BEANET Customer Service Emails Media Relations Printed and electronic publications. Blogs and Social Media Handle FOIA & GAO engagements Survey of Current Manage Employee Awards Program Business Coordinate tasks and requests from Dept. of Commerce Conference Exhibits Style Guides and Templates Advisory Committee Intergovernmental Affairs Media Training 8 6/15/2025
Communications: We Can Help How do I create a new email distribution list? Online Projects Help! A reporter has a tricky question. Media and Stakeholder Outreach I m being interviewed for a podcast. What s next? I need an infographic for an upcoming release. Public Speaking Engagements I want to create a flyer for an upcoming event. Graphic and Visual Design We have new data can you help us with messaging? Messaging, Promotion, Marketing I want to tweet about the latest BE survey. Editorial Services How do I add a note for the Bureau Beat. Can you edit my working paper? 9 6/15/2025
Communications: Did You Know? We answer the public affairs and media lines every day Public Affairs We maintain BEA s Editorial Style Guidelines We keep track of web usage analytics for bea.gov Publications Web Team around 200K users visit each month. and route many of those calls to you. for the Survey, news releases, and more. 10 6/15/2025
OD: What We Do Other U.S. Government & quasi-government orgs BEA The Public Coordination between program areas and OD Oversight & execution of bureau-wide strategic planning effort Travel budget oversight (with ASD) Maintenance of bureau-wide research inventory Advisory Committee engagement and bi- annual meeting planning Publication of bureau strategic plan (with CD) Direct support to Director and Deputy Director for public speaking engagements Oversight of other public events with bureau involvement Formulation of bureau budget submissions (with ASD) Bi-weekly reporting of activities to DOC Bureau enterprise risk management reporting Liaise requests from international organizations (OECD, UN, IMF) 11 6/15/2025
OD: We Can Help I want to speak at a conference. How do I get approval to make a presentation? Approve external presentations and conference travel How do I go about getting approval to publish a research paper? Review and approve papers & working papers prior to publication My group is having a meeting, and we d like the Director to attend. How do we invite the Director to a meeting? Schedule meeting requests Receive nominations for personnel awards I want to nominate a colleague for a BEA Star Award where do I start? 12 6/15/2025
OD: Did You Know? We respond to more than 50 requests from OMB and international statistical organizations per year. We maintain a list of all research projects & activities at BEA. We work in partnership with ASD on the formulation of the bureau s budget and in its execution. Int l Liaison Research Inventory Budgeting 13 6/15/2025
OCE: What We Do BEA The Public Other U.S. Government BEA s representative with external source data agencies Directs and coordinates the flow of external source data within BEA Outreach efforts to the academic community Coordinates bureau-wide responses to requests from OMB, DOC and federal agencies Enforces best practices for producing BEA s estimates and safeguarding of title data through annual trainings, policies and procedures Organizes sessions to showcase recent BEA research Ensures the quality of BEA s data complies with the information quality guidelines set forth by OMB Publishes articles in the Survey of Current Business, including the Health Expenditure and Household Production satellite accounts Conducts research into methodology to improve estimates, such as better seasonal adjustment methods Reviews federal register notices on a daily basis 14 6/15/2025
OCE: We Can Help I need Office of Management and Budget clearance to do a survey. Data quality standards My supervisor says I need special sworn status to work on a project with the Census Bureau. Special Sworn Status clearance My program area needs a new special tabulation of data. Liaison between BEA and external agencies/organizations I received a special tabulation from an agency and noticed an anomaly in the data. Speaks with one voice How do I use a checklist in processing my survey? Best Practices Training I stumbled upon Federal Tax Information in plain sight. What should I do? IRS Reporting 15 6/15/2025
OCE: Did You Know? We wrote 61 letters of support to our federal source data providers Over 55 BEA employees work on joint projects with the Census Bureau A majority of our data comes from external sources Special Sworn Status Source Data Liaison Created experimental health care and household production data We oversee compliance with the IRS We recently improved seasonal adjustment Satellite Accounts Research Reporting 16 6/15/2025
ASD: What We Do BEA The Public Other U.S. Government Budget & Accounting Recruitment, Retention, and Engagement Workforce Development Facility Operations Mail & Transportation Services Procurement Support Hiring new employees Stewardship of resources Regulation Compliance Inter-agency agreements Cooperation and benchmarking 17 6/15/2025
ASD: We Can Help How do I sign up for telework? What flexible work schedules are available? Work/Life Programs I ve moved. How do I update my address in the system? Pay/Benefits/Personnel support Help Please! I need electronic access to the Wall Street Journal. Library and Research Services How do I arrange travel and lodging for an upcoming conference? Travel Guidance/Support Brrr! It s too cold in my section. Logistics and Mail Management How can I take charge of my Professional Development? Safety How do I apply for transit benefits? Facilities Management I need to mail a package for work. Procurement Support How do a buy something or get contractor support? I need to make a change to my employee benefits. 18 6/15/2025
ASD: Did You Know? We invest in your future through training, university coursework, and developmental programs! Whether you come By automobile, we help you get to work! We get the data you need to compile BEA s data products! Free Parking & Transit Benefits Employee Development Data Purchases such as a multi-user ocean vessel database of all ocean vessels that transport goods to and from the U.S. around 1/3 of BEA employees use the Federal mass transit benefits BEA employees attended an average of 2.29 in-person training classes last year 19 6/15/2025
OCIO: What We Do BEA The Public Other U.S. Government Compliance reporting Office of Management and Budget Department of Homeland Security Department of Commerce Internal Revenue Service www.bea.gov Infrastructure Keeps statistics secure Customer Support (Helpdesk/ServiceNow) Bureau hardware/software (desktop and network) standard IT Acquisitions (hardware, IT training, software) www.bea.gov maintain apps to interact with data itables API Factsheets 20 6/15/2025
OCIO: How We Support You Local Area Network (file and print services) Voice Services Internet Services Internal WiFi Remote Access Services telework Email Services Update/patches to system hardware and software Malware detection Data Backup and Recovery 21 6/15/2025
OCIO: Leading IT Modernization Meet with program areas to hear data processing stories Unified statistical production Cross-directorate systems Source Data System Review with program areas, incorportate new feedback Work with program areas to tease out metadata from computations Metadata Management DataHub GDP systems NAPS IIPS PRISM Income systems NAPS RIPS+ International systems Program areas test prototype Build prototype BP Enterprise system SPS+ 22 6/15/2025
Making metadataexpressing relationships GDI = Comp + TOPI less Subsidies + Net Operating Surplus + CFC Income Parent Income Child Edge Sign GDI Comp 1 GDI TOPI less Subsidies 1 GDI Net Operating Surplus 1 GDI CFC 1 TOPI less Subsidies TOPI 1 TOPI less Subsidies Subsidies -1 23 6/15/2025
Making metadataadditional details Income Name Operator Decimal Scale Indentation GDI Gross Domestic Income + 1 -3 0 Comp Compensation + 1 -3 1 TOPI less Subsidies TOPI less Subsidies + 1 -3 1 Net Operating Surplus Net Operating Surplus + 1 -3 1 CFC Consumption of Fixed Capital + 1 -3 1 TOPI Taxes on Production and Imports + 1 -3 2 Subsidies Subsidies + 1 -3 2 GDI per capita GDI per capita * 0 1 0 24 6/15/2025
Working Together to Produce ORSA Did You Know? Releasing the new Outdoor Recreation Satellite Account (ORSA) statistics required more than just number crunching. Who Is Involved? From securing funds to outreach with stakeholders, BEA s pillar services helped along the way. Discuss Name a few of BEA s pillar services that helped produce ORSA. 25 6/15/2025
Working Together to Produce ORSA ASD, OCIO, Program Areas OD, CD, ASD, Program Areas OD & Program Areas Program Areas Data Identified as Strategic Priority Acquisition/ IT Infrastructure Feasibility Research Secure Funding CD & OD, CD, Program Areas CD Program Areas Official Press Release Customer Feedback Prototype Statistics 26 6/15/2025
Help is just a click away On BEAnet: ServiceNow I want to Training Employee Resources Remember to read the weekly Bureau Beat for the latest news and happenings at BEA! By email: travel@bea.gov helpdesk@bea.gov BEAlibrary@bea.gov Training_Officer@bea.gov 27 6/15/2025