Upgrade to iPECS Cloud Case Study in Retail Industry
Explore how Bunce's Home Hardware benefited from implementing the iPECS Cloud solution, enabling seamless communication across multiple branches, improving call monitoring and making necessary business process changes. Contact us today for more information on enhancing your business communications with iPECS Cloud.
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UPGRADE TO iPECSCLOUD CASE CASE STUDY STUDY Retail Retail
The iPECS Cloud has had a massive effect, it will enable us to drive the business forward and to meet the challenges that the future will hold for us. David Bunce, Managing Director Unified Communication
CASE CASE STU STUD DY Y The Customer The Benefits One communication solution across every branch providing ease of use for all staff regardless of what site they are workingfrom Bunces Home Hardware offers traditional hardware and services. Established in 1928 and family run, Bunces has grown into a seven site business across the county ofSussex. iPECS Cloud provides the flexibility to add new users simply and easily to suit the needs of the business The Challenge Management are now able to monitor calls through call recordings giving more visibility and enables Bunces to make more effective changes to businessprocesses To bring all branches under the same solution whilst providing the flexibility to adapt to the changing retail environment and cater for a head officerelocation Easy call transferring between branches enables the best skilled person for a query to be reached quickly andeasily With a range of ages and experience, part- time to full-time staff, the solution neededto be simple touse With seven branches across the county, communication is increasingly important, so the system was needed across allsites Changing over to the iPECS cloud system has been well received. The ease of use of the handsets has been appreciated by all the staff Deliver a communication structure that was simple for customers to use when contacting a branch and one that enabled staff to quickly divert a call to the correct staff member at any branch David Bunce, ManagingDirector A futureproof solution that will help drivethe businessforward The Solution Multi-site iPECS Cloud system that delivers all the features of a traditional phonesystem, but through thecloud Easy to use LIP-9020 handsets across all sites Watch the video case study: http://bit.ly/2p9AHMB To ensure Bunce is always connected, a UCP 100 was installed forbackup Call recording to deliver great customer service UPGRADE TO iPECSCLOUD Cost effective conference calling forteam collaboration across the multiplesites Case study icon made by Gregory Cresnar from www.flaticon.com
Contact us today for more information on how we can help your business. www.commsincloud.com
