Valuing Feedback: Enhancing Public Engagement in Northern Ireland
Explore how Northern Ireland is leveraging an online user feedback service to drive impactful engagement, transparency, and quality improvements in the public health sector. Learn about the approach, journey, impact, and future steps, guided by Mrs. Linda Craig, Regional Lead for Patient Client Experience. Contact details included for any inquiries.
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Presentation Transcript
Valuing Feedback through an Online User Feedback Service Mrs Linda Craig. Regional Lead for Patient Client Experience, Public Health Agency, Northern Ireland
The Vision for Northern Ireland .To enable impactful engagement with the public in a fully open and transparent way that supports meaningful feedback and drive sustainable, measurable quality improvements
The Approach in Northern Ireland Who . Care Opinion What Online Platform for service users to share feedback and receive a response Where all services across each HSC Trust including primary care and Care Homes across independent sector Official Launch is from 1st April 2020 When Why?... to inform service improvement at both local and regional levels
The Impact in Northern Ireland Service Users, Families and Carers The Strategy The Region The Organisation The Service
Next Steps for Northern Ireland Advance Impact Embed into Culture Expand Opportunities Strengthen Communication
The Team in Northern Ireland Deputy Director for PCE, PHA: Michelle Tennyson Regional Lead for PCE, PHA: Linda Craig Project Lead for OUFS, PHA: Thelma Swann Project Lead for Care Homes, PHA: Dalrene Masson Project Support, PHA: David Todd
Any questions? Mrs Linda Craig. Regional Lead for Patient Client Experience, Public Health Agency, Northern Ireland Linda.craig3@hscni.net 07803133421
