Veterans Health Team Programs and Services
Explore the VFW Health Team and VAVS Program, including objectives, team basics, meetings, and initiatives in VHA & DOD Health Policy. Learn about services for veterans' health, mental health, dental care, homelessness, and more.
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Presentation Transcript
VFW Health Team & VAVS Program Katherine Cassell Assistant Director, NVS
Objectives Objectives VFW Health Team Basics Day in the life of VFW Health Team VA & DOD Health Policy Programs & Projects What we Can Do What we Can NOT Do Issue Resolution and the Appeals Process Updates 2
VFW Health Team Basics VFW Health Team Basics Who makes up the health team Deputy Director, NVS Deputy Director, NVS Gregg Orto Assistant Director Veterans Health Policy & VAVS National Representative Assistant Director Veterans Health Policy & VAVS National Representative Katherine Cassell Special Assistant Veterans Health Policy & VAVS National Deputy Special Assistant Veterans Health Policy & VAVS National Deputy Representative Representative Julie Holt Health Consultant Veterans Health Policy Health Consultant Veterans Health Policy Marion Fera General Contact information Email: vfw@vfw.org Phone: 202.543.2239 Hours: Monday Friday; 0730 - 1530 3
VFW Health Team Basics VFW Health Team Basics cont. cont. Meetings/Events/Training Health related Working Groups/Advisory Committees Townhalls Outreach Support VFW Training and other training requests Casework & Mail Claim Support Research, Surveys, Papers & Publication reviews Website 4
VHA & DOD Health Policy VHA & DOD Health Policy Community & Connected Care Programs Dental Care & Services Homelessness Incarcerated Veterans & Veterans Justice Programs Insurance/Health Care Coverage Patient Advocacy Program Pharmaceutical & Prosthetics Rural Veterans Suicide Prevention & Mental Health Programs Women's Health Programs Caregivers Innovation and Learning Health & Toxic Exposure Research Burial Benefits Vet Center Programs Foreign Medical Program (FMP) Whole Health POW Programs Survivor Programs Electronic Health Records (EHR) Minority Veterans Programs Nursing Home Care & Home Health Hospice 5
Programs & Projects Programs & Projects VFW National Convention Health Fair Resolutions health care related VFW Health Care Websites new updates and design coming soon VA Health Care Watch VAVS site Mental Health Resources & Fact Sheets VFW Surveys VA Voluntary Service Program (VAVS) 6
Common Issues & Examples Common Issues & Examples Access to care Referrals (within VA and Community Care) Lack of support from provider, specific office, or facility Billing Insurance involvement ER/Urgent Care requirements Community Care referred care by VA VA Programs & Services Caregiver CHAMPVA Nursing home/Long-term care services 7
How to Resolve Accessing Care How to Resolve Accessing Care Primary Care (PCM/P) or Specialty Provider VA or Community Caseworker/Counselor Requesting second opinion Patient Advocacy (or ASKVA) Clinical Appeals VHA Higher-Level Review (HLR) Board Appeal 8
Patient Advocate and their Role Patient Advocate and their Role Available at every VA Medical Center Highly trained professionals who can help resolve concerns about aspects of your health care experience Listen to questions, problems, or special needs you may have Refer concerns to appropriate staff for resolution, assist in filing an appeal for a review of your concern Particularly those that cannot be resolved at the point of care Oversight of VHA Benefits programs Positive/Negative feedback to VA via their website at Ask VA (https://ask.va.gov/) 9
How to Resolve Billing Issues How to Resolve Billing Issues Disputing VA Co-payment Charges Within 90-days, after 120-days Phone: 866.400.1238 (TTY:711); M F, 8 a.m. to 8 p.m. ET Mail or in person at your local VA facility Billing Dispute Disputing Community Care Billing VA Office of Community Care VA Adverse Credit Helpline (877.881.7618) Veteran Community Care Billing & Payments Fact Sheet Medical expense reimbursement VA Form 21p-8416 10
Updates Updates FMP Enterprise Eligibility Software Modernization Updates (FY25 Q2) Modernization of program registration EFT Updates Veterans with Domestic (US) bank accounts: 2025 Veterans with Foreign bank accounts: 2026 tentative Providers with Foreign bank accounts: 2026 - 2027 Fraud issues in Panama 11
VA Voluntary Service Program (VAVS) 12
Objectives Objectives What is VA Voluntary Service (VAVS) A brief history Volunteers Opportunities the 5-W s How to Volunteer or Donate 13
What is VAVS What is VAVS Assists Veteran patients by augmenting staff with End-of-life care programs and foster programs Community volunteer programs Hospital wards and Nursing homes Veterans outreach centers and more One of the largest centralized volunteer programs in the Federal government More than 7,400 national and community organizations support the program 14
A Brief History A Brief History Volunteer Program inception in 1946 Office of Veterans Affairs Voluntary Services (VAVS) To care for him who shall have borne the battle, and for his widow, and orphan President Abraham Lincoln In January 2021, VA Voluntary Service (VAVS) Office renamed VA Center for Development & Civic Engagement (CDCE) VAVS programs and committees work in partnership with CDCE Mission: Serve America s Veterans & their families with dignity and compassion 15
Who can Volunteer Who can Volunteer Anyone Anyone VFW membership is NOT REQUIRED 16
What Volunteer Opportunities are There What Volunteer Opportunities are There Compassionate Contact Corps Corporate Volunteerism National Cemetery Administration Physician Ambassador Program Salute to Veteran Patients Student Volunteer Program James H. Parke Memorial Scholarship Volunteer Transportation Network Voter Assistance 17
Where & When can You Volunteer Where & When can You Volunteer VA Hospitals, Nursing Homes, Cemeteries, Community Hospitals and Nursing Homes From your home (telephone or online) Holiday & Thank you cards Monetary or In-Kind Donations Driving VA Events Examples: Golden Age Games, Wreathes Across America, holiday specific, military/veteran recognition, and more 18
Why Volunteer & Importance Why Volunteer & Importance The assistance and time of our volunteers is priceless to the VFW, VA and our Nations Veterans. Comradery and Selfless Service Opportunity to explore your why and fulfill passions Explore a new career field Make a difference in community Caring and Sharing leads to friendships Improve one's own health and that of a fellow citizen VFW Volunteers in 2024 statistics 3,560 regularly scheduled and occasional volunteers 184,748.03 hours worked Equivalent of $6,187,211.52 ($33.49/hour) of hours worked 19
How to Volunteer or Donate How to Volunteer or Donate In-person Online VFW VA Volunteer Service website https://www.vfw.org/community/community-initiatives/volunteer-service (and locate this image) VA Volunteer website https://www.cdceportal.va.gov/ 20
WHO TO CONTACT FOR HELP WHO TO CONTACT FOR HELP If you are working with a veteran who needs assistance with their healthcare needs, first try to resolve the issue using local resources such as the patient advocate or Chief of Service. If unsuccessful, the VFW Healthcare Team may be able to help. Katherine Cassell Assistant Director, Veteran Health Policy (202) 608-8371 Kcassell@vfw.org Julie Holt Special Assistant Veteran Health Policy (202) 608-8364 Jholt@vfw.org Marion Fera Health Consultant Veteran Health Policy (202) 608-8349 mfera@vfw.org
