Vocational Educational Solutions for Family Enterprises: Understanding Telework in EU
Explore vocational educational solutions and tools for family enterprises focusing on teleworking, funded by the European Commission. Learn about the key elements, legal requirements, and growth of telework, as defined in the European Framework Agreement. Discover how telework is organized and its aims for security in the EU job market.
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Vocational Educational Solutions and Tools for fAmily enterprises TELEWORKING PGZ This project has been funded with support from the European Commission. This document and its contents reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Vocational Educational Solutions and Tools for fAmily enterprises 01 Understand what teleworking is 02 Know the basic legal requirements for telework in 5 countries GOALS 03 Understand the growth of telework during the pandemics and it s consequences At the end of this module you will be able to: 04 Perform telework effectively
Vocational Educational Solutions and Tools for fAmily enterprises What is TELEWORK? Key elements in defining telework: DEFINING TELEWORK 1. Technology 2. Location 3. Contractual arrangements 4. Time Al the 4 key elements are considered in the Article 2 of the European Framework Agreement. Source:Haddon@Brynin The character of telework and the characteristics of teleworkers, 2005.
Vocational Educational Solutions and Tools for fAmily enterprises What is TELEWORK? Article 2 of the European Framework Agreement on Telework of 2002 (hereafter the European Framework Agreement) defines that: DEFINING TELEWORK Telework is a form of organizing and/or performing work, using information technology, in the context of an employment contract/ relationship, where work, which could also be performed at the employer s premises, is carried out away from those premises on a regular basis. Source: Foundation for the Improvement of Living and Working Conditions
Vocational Educational Solutions and Tools for fAmily enterprises Aim of the framework agreement on telework explained The above mentioned framework agreement on telework was signed by European Trade Union Confederation (ETUC), the Union of Industrial and Employers' Confederations of Europe / the European Union of Crafts and Small and Medium-Sized Enterprises (UNICE/UEAPME), and the Centre of Enterprises with Public Participation (ECPE) aimed at ensuring greater security for teleworkers employed in the EU. DEFINING TELEWORK The agreement aims at establishing a general framework at European level concerning the employment conditions of teleworkers and at reconciling the needs for flexibility and security shared by employers and workers. It grants teleworkers the same overall level of protection as workers who carry out their activities at the employer's premises. Source: Foundation for the Improvement of Living and Working Conditions
Vocational Educational Solutions and Tools for fAmily enterprises Key areas of telework that need more attention The agreement is focused on key areas in which the specific nature of teleworking must be taken into account, viz3: DEFINING TELEWORK - voluntary nature of teleworking: for both sides employer and employee); employment conditions- teleworkers benefit from the same rights as comparable workers at the employers premises; data protection employer has the reponsability to ensure the mesures to ensure the protection of data used and processed by the teleworker for professsional porpouse; privacy the employer respects the teleworker s privacy; equipment employer is responsible for providing, installing and maintaining the equipment necessary for regular telework, unless the worker uses his/her own equipment; health and safety the employer is responsible for the protection of the occupational health and safety of the teleworker in accordance with Directive 89/391 and relevant derived directives, national legislation and collective agreements. - - - - - Source: EUR-Lex-c10131-en-EUR Lex
Vocational Educational Solutions and Tools for fAmily enterprises Key areas of telework that need more attention - organisation of work - within the framework of applicable legislation, collective agreements and company rules, the teleworker manages the organisation of his/her working time; training of teleworkers teleworkers have the same acccess to training and career development as comparable workers at the employer s premises and are subject to the same appraisal policies as these are their workers; the collective rights of teleworkers teleworkers have the same collective rights as workers at the employer s premises. DEFINING TELEWORK - - Source: EUR-Lex-c10131-en-EUR Lex
Vocational Educational Solutions and Tools for fAmily enterprises TELEWORK definition in the 5 countries In Belgium, Germany, Italy, and Spain the EU-level definition has been used to implement the agreement in the countries respective guidelines or national-level collective agreements, while others created a more precise definition of their own. DEFINING TELEWORK In Slovenia for instance, the revised labour code provisions resemble the wording used in the European Framework Agreement s definition. A legal definition of telework in Slovenia is stipulated in Labour Relations Act ( ZDR1).
Vocational Educational Solutions and Tools for fAmily enterprises Which are the key elements defining telework? Technology, location, contractual agreements, time Working from home office, technology, contractual agreements, online communication Laptop, internet connection, business partners, ergonomic mouse Telework is performed: UNIT TEST 1 At the employer s premises Away from the employer s premises on a regular bases Both at employer s premises and away form those premises on regular basis Please answer the following questions: Who is responsible for the occupational health and safety protection of the teleworker : Employee Employer Trade unions
Vocational Educational Solutions and Tools for fAmily enterprises Which are the key elements defining telework? Technology, location, contractual agreements, time Working from home office, technology, contractual agreements, online communication Laptop, internet connection, business partners, ergonomic mouse Telework is performed: TEST SOLUTIONS 1 At the employer s premises Away from the employer s premises on a regular bases Both at employer s premises and away form those premises on regular basis Who is responsible for the occupational health and safety protection of the teleworker : Here are the answers: Employee Employer Trade unions
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - SLOVENIA Mandatory legal requirements Employee consent LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES - Home office has to be agreed in the employment agreeement - Is required - Teleworking can be put in place through an agreement beetween the employer and the employee - The employer shall provide safe working conditions office from home - The responsabilty employee resources computer, stationery) employer has the the to provide appropriate telephone, with (e.g. - The reimburse the employee for any costs incurred employer is obliged to Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - SLOVENIA LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Involvement of third parties - The Labour intended organisation of teleworking. employer Inspectorate must inform about the the Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - Italy LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Mandatory legal requirements Employee consent - Teleworking modality of performance of employee s therefore, the regulatory treatments applied to employees working at home must be equal to employees working at the company premises. is just a different - Is required the job and duties, and - Teleworking can be put in place through an agreement beetween the employer and the employee economic - Home working office is regulated in written through between the employer and the employee. an agreement Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - Italy LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Involvement of third parties - Communication authorities is mandatory - The employer collective agreement with the trade unions. to the Labour may execute a Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements Germany LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Mandatory legal requirements Employee consent - In case that the place of work is stipulated by contract the employee must consent to teleworking, employer may unilaterally instruct the employee to work from home. - As far as the implementation of teleworking requires an amendment to the existing employment contract the employee must ammedment (usualy in written form) the employment otherwise the to such agree - The employer must ensure that all legal requirements which govern the employment at site are also met when the work is performed from home office. Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - Germany LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Involvement of third parties - If a work council (Betriebsrat) has been established, involved in the implemantation of teleworking. it must be Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements SPAIN Mandatory legal requirements - The employer must compensate any expenses incurred by the employee. LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES - Teleworking is regulated in a specific Act approved in 2020 when teleworking takes at least 30% of working hours in 3 months period - Home office is voluntarly for the worker and for company - Teleworking must be agreed in writing. - Teleworkers have the same rights as thay had at the time of working at the employers business premises, except for those inherent in carrying out the service at the premises in person. - Teleworkers are paid the same as other workers. - Employer must company s health and safety policy. - Control of working responsability of the company, which must grant the record of the worker s work. Employee consent - teleworking requires an amendment to the existing employment contract the employee must ammedment (usualy in written form). As far as the implementation of to such agree report on the time is the Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises Legal Requirements - Spain LEGAL REQUIREMENTS IN 4 EUROPEAN COUNTRIES Involvement of third parties - Given the individual and voluntary nature of telework, conditions should company and the worker concerned, unless in case of existing collective agreement with representatives at some points, which should be respected. the set working by be the worker s - An assesment from the health & security external responsible should be performed. provider or Summarised from KPMG Global Legal Services International Working from Home Report 2021
Vocational Educational Solutions and Tools for fAmily enterprises In Italy teleworking can be put through: employment contract or addendum to the employment contract the sectorial collective agreement by the unilateral decree by the employer UNIT TEST 2 Germany: if the place of working is stipulated in the employment contract: A new employment contract should be signed for teleworking The employee must consent to teleworking, otherwise the employer may instruct him to do so Teleworking is not possible for that job
Vocational Educational Solutions and Tools for fAmily enterprises In Italy teleworking can be put through: employment contract or addendum to the employment contract the sectorial collective agreement by the unilateral decree by the employer TEST SOLUTIONS 2 Germany: if the place of working is stipulated in the employment contract: A new employment contract should be signed for teleworking The employee must consent to teleworking, otherwise the employer may instruct him to do so Teleworking is not possible for that job Here are the answers:
Vocational Educational Solutions and Tools for fAmily enterprises Telework boom during the pandemic lockdowns Percentage of employed people usually working from home in Europe 2020: TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC 12,3% By country: Germany: 14,5% Italy: Spain: Slovenia: 7,4% 12,2% 10,9%
Vocational Educational Solutions and Tools for fAmily enterprises Telework boom during the pandemic lockdowns During 2020, the first year of the pandemic, telework increased in most EU countries but to different extents. Figure 1, which charts data gathered by the European Union Labour Force Survey (EU-LFS) on working from home, shows that rises in this arrangement were relatively higher in countries in southern and central eastern Europe: TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC - The change greatly impacted Malta, Italy, Hungary and Greece. The proportions doubled in this countries. Other countries with relatively high increases were Ireland, Germany and Spain. Countries with high shares of workers teleworking before the pandemic the Scandinavian and Benelux Member States had the lowest percentage increases in 2020 (compared to 2019 figures) but remain the countries with highest prevalence of telework. - -
Vocational Educational Solutions and Tools for fAmily enterprises Telework boom during the pandemic lockdowns Figure 1: Percentage of workers working from home in 2020, distinguishing between 2019 and the increase during 2020, Member States TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC
Vocational Educational Solutions and Tools for fAmily enterprises Benefits of teleworking for employees 1. Flexible worktime TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC 2. Confortable environment 3. Less stress due to driving/public transport to the workplace 4. Balance job/family
Vocational Educational Solutions and Tools for fAmily enterprises Benefits of teleworking for employers 1. Encreased productivity TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC 2. Lower costs 3. Encreased creativity 4. Greater satisfaction
Vocational Educational Solutions and Tools for fAmily enterprises Disadvantages of teleworking for employees 1. Loneliness TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC 2. Tempting long breaks 3. Disturbing factors 4. Communication issues
Vocational Educational Solutions and Tools for fAmily enterprises Disadvantages of teleworking for employers 1. Difficulties in communication TELEWORK GROWTH AND DEVELOPMENT DURING THE PANDEMIC 2. Weaker organizational culture 3. Management issues 4. Less control
Vocational Educational Solutions and Tools for fAmily enterprises 7 tips for effective teleworking 1. Stay organised (work schedule, work system, to-do list) 2. Create a suitable working environment (office, work corner) TELEWORK GROWTH AND DEVELOPMENT UNIT TITLE DURING THE PANDEMIC 3. Upgrade your computer skills (new programs, teleworking applications, troubleshooting minor technical errors and tasks) 4. Avoid distractions (TV, bed, fridge, housework, etc.) 5. Improve communication skills (face-to-face is easier than email, phone or video conferencing) 6. Take a break (snack, exercise, fresh air) 7. Keep in touch with your supervisor and colleagues (reduce feelings of isolation, maintain team spirit)
Vocational Educational Solutions and Tools for fAmily enterprises Which was the percentage of people usually working from home in EU in 2020 12,3% 17,2% 7,4% UNIT TEST 3 Circle the disadvantages of teleworking that may affect employers: lower costs, encreased productivity, encreased creativity etc. difficulties in communication with employees, management issuse, less control etc. less contact with employee's family members. Circle the advantages of teleworking for employees: Consolidate your knowledge answering the following questions: communication issues, disturbing factores, lonliness. flexible worktime, less stress due to transport to the workplace, balance job/family less contact with the employer, longer breaks, less control.
Vocational Educational Solutions and Tools for fAmily enterprises Which was the percentage of people usually working from home in EU in 2020 12,3% 17,2% 7,4% TEST SOLUTIONS / 3 Circle the disadvantages of teleworking that may affect employers: lower costs, encreased productivity, encreased creativity etc. difficulties in communication with employees, management issuse, less control etc. less contact with employee's family members. Circle the advantages of teleworking for employees: Consolidate your knowledge answering the following questions: communication issues, disturbing factores, lonliness. flexible worktime, less stress due to transport to the workplace, balance job/family. less contact with the employer, longer breaks, less control.
Vocational Educational Solutions and Tools for fAmily enterprises Telework Teleworking allows employees to carry out their duties and responsibilities from an offsite location other than the official workplace. Legal requirements Most of EU countries used the EU-level definition of telework to implement the agreement guidelines or national level collective agreements, while others created a more precise definition of their own. SUMMING UP The expansion of telework due to pandemic 12,3 % of employees in Europe were teleworking in 2020 Impact of teleworking for employers and for employees Advantages and disadvantages for both! How to become an effective teleworker? Follow the tips: stay organised, suitable workspace, avoid distractions, upgrade your digital and communication skills, keep in touch with coworkers and take breaks!!!!
Vocational Educational Solutions and Tools for fAmily enterprises Which are the key elements defining telework? Technology, location, contractual agreements, time. Working from home office, technology, contractual agreements, online communication. Laptop, internet connection, business partners, ergonomic mouse. FINAL UNIT TEST 1 Telework is performed: At the employer s premises. Away from the employer s premises on a regular bases. Both at employer s premises and away form those premises on regular basis. Please answer the following questions: Who is responsible for the occupational health and safety protection of the teleworker : Employee. Employer. Trade unions.
Vocational Educational Solutions and Tools for fAmily enterprises Which are the key elements defining telework? Technology, location, contractual agreements, time. Working from home office, technology, contractual agreements, FINAL SUMMARY TEST SOLUTIONS / 1 online communication. Laptop, internet connection, business partners, ergonomic mouse. Telework is performed: At the employer s premises Away from the employer s premises on a regular bases. Both at employer s premises and away form those premises on regular basis. Who is responsible for the occupational health and safety protection of the teleworker : Here are the answers: Employee Employer Trade unions
Vocational Educational Solutions and Tools for fAmily enterprises In Italy teleworking can be put through: Employment contract or addendum to the employment contract. The sectorial collective agreement. By the unilateral decree by the employer FINAL UNIT TEST 2 Germany: if the place of working is stipulated in the employment contract: A new employment contract should be signed for teleworking. The employee must consent to teleworking, otherwise the employer may instruct him to do so. Teleworking is not possible for that job.
Vocational Educational Solutions and Tools for fAmily enterprises In Italy teleworking can be put through: Employment contract or addendum to the employment contract. The sectorial collective agreement. By the unilateral decree by the employer FINAL SUMMARY TEST TEST SOLUTIONS SOLUTIONS / 2 Germany: if the place of working is stipulated in the employment contract: A new employment contract should be signed for teleworking The employee must consent to teleworking, otherwise the employer may instruct him to do so Teleworking is not possible for that job Here are the answers:
Vocational Educational Solutions and Tools for fAmily enterprises Which was the percentage of people usually working from home in EU in 2020 12,3% 17,2% 7,4% FINAL UNIT TEST 3 Circle the disadvantages of teleworking that may affect employers: Lower costs, encreased productivity, encreased creativity etc. Difficulties in communication with employees, management issuse, less control etc. Less contact with employee's family members. Circle the advantages of teleworking for employees: Consolidate your knowledge answering the following questions: Communication issues, disturbing factores, lonliness. Flexible worktime, less stress due to transport to the workplace, balance job/family Less contact with the employer, longer breaks, less control.
Vocational Educational Solutions and Tools for fAmily enterprises Which was the percentage of people usually working from home in EU in 2020 12,3% 17,2% 7,4% FINAL SUMMARY TEST SOLUTIONS / 3 Circle the disadvantages of teleworking that may affect employers: Lower costs, encreased productivity, encreased creativity etc. Difficulties in communication with employees, management issuse, less control etc. Less contact with employee's family members. Circle the advantages of teleworking for employees: Consolidate your knowledge answering the following questions: Communication issues, disturbing factores, lonliness. Flexible worktime, less stress due to transport to the workplace, balance job/family. Less contact with the employer, longer breaks, less control.
Vocational Educational Solutions and Tools for fAmily enterprises 01 WHAT IS TELEWORK 02 WHICH ARE THE MANDATORY LEGAL REQUIREMENTS FOR TELEWORK IN 5 EU COUNTRIES AWESOME! 03 ABOUT THE FAST GROWTH AND DEVELOPMENT OF TELEWORK DURING THE PANDEMIC AND ITS IMPACT ON WORKERS AND EMPLOYERS Remember (now you know): 04 USEFUL TIPS FOR EFFECTIVE TELEWORKING
Vocational Educational Solutions and Tools for fAmily enterprises Keep going! This project has been funded with support from the European Commission. This document and its contents reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Vocational Educational Solutions and Tools for fAmily enterprises Bibliography: 1.Haddon, Leslie and Brynin, Malcolm (2005) The character of telework and the characteristics of teleworkers. New Technology, Work and Employment, 20 (1). pp. 34-46. ISSN 0268-1072, from: http://eprints.lse.ac.uk/67001/. 2.https://www.eurofound.europa.eu/observatories/eurwork/industrial-relations- dictionary/telework . 3.https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=LEGISSUM%3Ac10131 4.http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO5944. 5.KPMG (2021) International woking from home report, from https://assets.kpmg/content/dam/kpmg/ch/pdf/international-working-from-home-report- 2021.pdf . 6.https://www.eurofound.europa.eu/fr/publications/article/2021/workers-want-to-telework- but-long-working-hours-isolation-and-inadequate-equipment-must-be-tackled. 7.https://www.statista.com/statistics/879251/employees-teleworking-in-the-eu/. 8.https://www.stajerskagz.si/pasti-in-prednosti-dela-od-doma. 9.Regulating telework in a post COVID-19 Europe, https://euagenda.eu/upload/publications/telework--20post-covid.pdf . 10.https://socialeurope.eu/digitalisation-and-telework-the-new-normal.
