Voice Connection Trends and Implications for Broadband Transition
Explore the changing landscape of voice connection in households, significant predictors of change, and reasons for disconnection. Understand the impact on transitioning to broadband services and the importance of regulations, accessibility, and competition in driving adoption. Dive into stories of disconnection and the shift towards mobile-only alternatives, highlighting challenges such as joblessness and unpredictable bills.
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Presentation Transcript
Sustaining Voice Connection in a Multi- Platform Environment Carolyn Gideon Assistant Professor of International Communication and Technology Policy Inspire the Next: A Research Colloquium with Hitachi Research Institute and HCTIA October 6, 2010
US Household Voice Penetration Households with telephones (%) 97.0% 96.0% 95.0% 94.0% 93.0% 92.0% 91.0% 90.0% 89.0% 1983 1985 1986 1987 1989 1990 1991 1993 1994 1995 1997 1998 1999 2001 2002 2003 2005 2006 2007 2009
Statistically significant predictors of change in telephone penetration Decreasing Penetration change Increase in Black households Increase in mobile penetration Increase in Link-Up enrollment Disconnect for nonbasic nonpayment allowed Disconnect for nonbasic allowed * uncollectibles Increasing Penetration Change Qwest State rule requiring no deposit * uncollectibles
Implications for transition to broadband Do more choices of services increase penetration (adoption)? Depends on Business Models Regulation Consumer Protection Accessibility Competition
Hearing the stories of people disconnected Total Surveys: 230 Surveys with Disconnect: 83 Current Disconnect: 14 Past Disconnect: 75 Current and Past: 6 Substituted to Mobile-only before disconnected: 20
Reasons for Disconnection Joblessness Bill increased Bill unpredictable/uncontrollable Bill unpredictable due to bundling Too expensive when promotion ended
