What is Faith and Living a Life of Faith - A Sermon
Explore the essence of faith and how to embrace a life guided by it. Discover the role of the Holy Spirit in leading us towards love, fellowship, goodness, kindness, and forgiveness. Unveil the path of faith through Christ the Truth.
Uploaded on Mar 22, 2025 | 0 Views
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Customer Service Practitioner Apprenticeship (Level 2)
Tricia Catto (Apprenticeship Assessor) .
Examples of customer service job roles . oBusiness Administration roles oReceptionists oSales assistants oCall centre operatives
oThis apprenticeship is for individuals working within a customer service environment. Who is this qualification for? . oThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. oYour core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer s own locality. oYou may be the first point of contact and work in any sector or organisation type.
Structure of programme . oThis is a level 2 apprenticeship standard that has a minimum duration of 12 months. o The typical duration is 12-15 months. Apprentices will be placed in a customer service role and supported by a tutor to achieve the Customer Service Practitioner standards
oKnow your customers oKnow your company oMeet regulations and legislation - understand how to work within these frameworks. oUnderstand the systems and resources oUnderstand your role and responsibility oUnderstand the importance of customer experience oUnderstand how to build good relationships with customers and understand the importance of doing this. oGain product and service knowledge oUnderstand what your company sells and keep this knowledge up to date. Topics covered by the standard .
Endpoint assessment methods End Point Assessment . oApprentice showcase oPractical observation oProfessional discussion
oIdentify/recruit talent suitable for the apprenticeship vacancy can be new or existing employees (STCG can help) What are the employers responsibilities? . oEnsure the apprentice undertakes real, productive work which gives them opportunities to access, develop, practice, and evidence the knowledge and skills required to meet the standard oAllow the apprentice to attend external off-the-job training and assessments as part of their paid working hours oTake part in regular reviews with the apprentice and training provider to review the apprentice's progress
What are the employers responsibilities? . oEnsure that the apprenticeship lasts for a minimum of 12 months, and that the apprentice is employed for the full duration of their apprenticeship (including the time required for the end-point assessment) oConfirm, at the gateway, that the apprentice is occupationally competent (according to the standard). oEnsure all apprentices follow the HR policies of the organisation
Feedback from employers with cusomer service apprentices . The whole apprenticeship process was made very easy by the excellent staff at South Thames College. Pamela Hurley supported the school brilliantly throughout. I have nothing but praise for South Thames College, our experience as a school has been very positive. St Barnabas' CE Primary School & Nursery, July 2020
Feedback from employers with cusomer service apprentices . An apprentice placement gives us the opportunity to shape a potential future employee from scratch. It ensures that we continually reflect on our working practices. The apprenticeship model fits perfectly with Streatham Common Practice s culture of continuous learning and development. Streatham Common GP Practice, July 2020
If you are interested in the Customer Service Apprenticeship for your organisation contact Further information . Pamela Hurley our Business Partnerships Manager at business@stcg.ac.uk.
