Workforce and Workload Measurement Progress Update
This update outlines the progress made and issues encountered in workforce and workload measurement. It includes phases undertaken, tools used, data on workforce, workload model details, and activities to measure. Recommendations and next steps are also discussed for further development.
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Presentation Transcript
Workforce and Workload Measurement Progress Update & Issues for Consideration ADSG/ALIP Lesley Holdsworth & Margaret Hastings January 2017
Recap? Phase 1 undertaken Oct 15-Sept 16 Preliminary work with clear recommendations Outstanding work Finalise data set and definitions Quality dimensions Recommendation to progress with ISD to development
Phase 2 October 16 LH & MH to lead supported by NSS AHP advisor Pick up outstanding work Review tool solution recommendation based on known availability of other providers Report to OP Measures SG Recap of what and why
WORKFORCE DATA - STSS Staff by band and total hours/ week eESS Workforce ?eESS or local spreadsheet Location and specialty hrs/wk Allowance for leave etc eESS? Staff budget cost eESS / finance Admin / Support staff not in budget Local or ?eESS
Workload Model ( SEHD 2006) Number of referrals Number of requests Complexity of referrals / requests Waiting Times People waiting Demand Human Resources Physical Resources Resource Utilisation Quality Measures Clinical Care Activity Consultancy Activity Professional Activity Management Activity Housekeeping Activity Travel Capacity Activity Evidence Based Complexity Capability
WHAT ACTIVITY TO MEASURE? Clinical Activity face-to-face patient / client related contact includes Assessment / Intervention (4 levels) PAS Clinical Activity Group Interventions / Clinics / Drop-in (Health Promotion & Well Being / Health Education / Awareness raising) PAS Clinical Activity non face-to-face service user related contact 4 levels of Intervention PAS Workload Professional Activity Supervision; CPD; eKSF, Education / Teaching sessions; Consultancy; Mentorship, Research & Audit, Disseminating guidance and expert advice, PAS PAS Management Activity Management / HR / Partnership & Trade Union PAS Service Activity Meetings; Clinical Networks, Cleaning / Housekeeping - cleaning and decontamination of equipment, light cleaning / tidying up, equipment checks, restock department. PAS PAS / local Travel include foot , car, public transport, boat, plane and include walking, waiting and parking time. From Survey Monkey 2016
Activity Examples Clinical activity Individual face to face 1:2:1 Non face to face clinical Group Non-contact non-clinical Housekeep ing equipment saftey checks cleaning & decontamination of equipment light cleaning/tidying up stock control Professional Activity Mentorship/Teaching/Peer education CPD eKSF Student Supervision Consultancy Research, Quality Improvement & Audit eHealth Travel Foot Car Public transport Boat Plane Leave Annual leave Sickness/Absence Professional leave Maternity/Paternity Study leave Management Activity Staff & Service Management HR Partnership & Trade Union
Progress Data set and definitions agreed Explore implications associated with potential tool providers Develop options appraisal paper for March ADSG Today: heads up on what we ve found
Tool options? ATOS developed through STSS WRaPT WPCT
ATOS Developed and maintain collection of 12 nursing WF tools Hosted by STSS Changes made biannually (May and October) requires 6 months notice Can develop based on our specification Timescales: if given go ahead now alpha model Oct 17 Development Cost: circa 60k
Workforce Repository and Planning Tool (WRaPT) Used by some AHP services in England Good feedback Willing to share Query re exact match to our dataset implications? Development cost? www.wrapt.co.uk September 2016
Workforce Planning Capacity Tool (WPCT) GE have developed a prototype model Very keen to work with us to take to next level - bespoke Can work to our specification Understand Scottish AHP landscape Currently Excel but intend to be web based No development costs Could support training etc
Next steps and our ask of you Consider the Options paper complete rating tool Can we make a decision re preferred option today? Agree next steps
