Mastering Business Correspondence Skills
Enhance your ability to identify and write formal and informal correspondence with practical exercises. Learn to match and create different types of correspondence like emails, reports, and notes effectively. Improve your business writing skills in this comprehensive lesson.
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Secondary Education Grade 11 Second semester Eng. 202: New Language Leader Unit 8: Business ( Lesson 8.5 ) Study & writing Skills
Eng. 202 Lesson 8.5: Study & writing skills By the end of this lesson, you will be able to: 1- identify different types of formal and informal correspondence. 2- identify features of formal and informal correspondence. 3- write an email.
Look at the following pieces of correspondence. Match them with the right types. To emma2021@gmail.com Subject Congratulations Hi Emma! Report I heard you passed your exams. I just want to say congratulations. I m Informal Email sure you did a great job and I m really proud of you. Actually, I have Minutes just finished my exams, too. I feel exhausted, but luckily we got SMS Message through it and we did well. Perhaps we can meet up soon to celebrate. Formal Email I can t wait to see you. Note Love, Anna Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types. Report Informal Email Minutes SMS Message Formal Email Note Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types. Report Agenda Item Discussion Action Informal Email Minutes The new plan was approved. Implementation starts next month Production manager prepare follow-up plan SMS Message to a Production Plan Formal Email Note Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types. Recommendations Based on the previous findings, the following recommendations are made: 1. Employers should offer various stress reduction programs to help employees manage stress because stress is prevalent in the workplace. 2. Employers should conduct a survey of the programs they already offer to discover which programs are the most effective for managing their employees' stress. 3. Employees should share their ideas for managing stress with their employers in order to help their employers implement appropriate stress reduction programs. 4. Educators should incorporate into their business curriculum discussions of stress in the workplace and ways to manage stress. 5. Additional research should be done. First, other areas negatively affected by stress should be studied to determine if stress affects other aspects of an employee's life. In addition, other factors should be examined to learn what the personal and work-related causes and symptoms of stress are for an individual. Report Informal Email Minutes SMS Message Formal Email Note Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types. Margret, Tradex have called. They said that the offer was acceptable. Report They need some more information to make their final Informal Email decision. Can you collect the required data? ASAP. Also want Minutes some help with next week s meeting. Plz get in touch if you SMS Message have any questions. Formal Email Thanks, Note Matilda Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types. To Smith.jefferson@techworld.uk Subject Late Shipment Dear Mr. Smith, I am writing you concerning a recent purchase of laptops. Approximately two weeks ago, on February 18th, I ordered a total of 120 laptops for our company via your online store. I received an immediate email notification confirming the receipt of payment and the shipment of the laptops. According to your website, shipments should reach their destination within 3-5 business days after payment is confirmed, but so far I have not received any laptops yet. Do you have any information where the shipment is currently? Thank you in advance for your attention to this matter. Sincerely, Fatima Ahmed Vice President TechMart LLC Report Informal Email Minutes SMS Message Formal Email Note Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
FEATURES OF INFORMAL EMAILS FEATURES OF FORMAL EMAILS Short and simple. Long and complex. Written in a friendly manner for personal Written for professional communication in a communication. formal language. Contractions are used. Contractions are not used. Abbreviations and imperatives are used. Passive tense is used. Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Which of these expressions are used in formal or informal correspondence? Informal email 1. Dear Sir, 2. Hi there! 3. Guess what? 4. Let me congratulate you 5. I am writing with reference to your letter 6. I m writing to tell you about 7. What s up? Formal email 8. I look forward to meeting you. 9. Write back soon. 10. Hope to hear from you soon. 11. All the best, 12. Regards, 13. Sincerely, Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Which of these expressions are used in formal or informal correspondence? Formal Informal 1. Hi there! 1. Dear Sir, 2. Guess what? 2. Let me congratulate you 3. I m writing to tell you about . 3. I am writing with reference to your letter. 4. What s up? 4. I look forward to meeting you. 5. Write back soon. 5. Regards, 6. Hope to hear from you soon. 6. Sincerely, 7. All the best, Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
Its you turn to write. Last week, you purchased a new smartphone from an electronics store in Bahrain. At home, you realized that it was not working properly. Write an email to the sales manager asking for a refund. I have used formal expressions my email. Self- I have used the correct tense. Assessment Criteria I have used the appropriate punctuation marks & the right capitalization. The layout of my email is formal. Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
SAMPLE ANSWER Dear Sir / Madam, I purchased a smartphone from your store, Perfect Electronics, on February 10th, 2021. It cost me BD320. At home, I realized that it was not working properly. For example, the screen went blank for a long time. Besides, most apps failed to start, even though I had tried to update them. As a result, I decided to take it back to your shop on the same day. Once there, and to my surprise, all the shop- assistants refused to replace my smartphone. They also told me that I would never get my money back, although I showed them the receipt. Attached you can find a copy of your store warranty. It clearly states that your store shall replace any devices that do not work properly. I hope you will help me get my money back. Otherwise, I will have to take further action to resolve this issue. Best Regards, Noor Ahmed Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
This is the end of the lesson. THANK YOU FOR YOUR ATTENTION Ministry of Education Second Semester 2020-2021 Eng. 202 Lesson 8.5: Study & writing skills
