Building Successful Academic-Community Partnerships: Example & Discussion
Example and discussion on building successful academic-community partnerships, including research overviews, milestones, reflections, and results from a collaborative project between academia and Frontier Behavioral Health Services.
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Building successful academic-community partnerships: Example & discussion Andrea A. McCracken, Ph.D. & Kelli Miller, CAO Frontier Behavioral Health Health Services Research Roundtable April 18, 2019
Preview Origination Milestones Results Partnership April 18, 2019 2
Origination Community needs Research April 18, 2019 3
Research overview: Multiple perspectives Care connector Clients: 17 interviews Providers: 15 surveys Program assessment Brickhouse Clients: 7 interviews Opt-out clients April 18, 2019 4
Milestones - Reflection & review - Outreach - Cooperation - Resilience and flexibility - Results presentation - Application April 18, 2019 5
Research overview: Measures utilized Providers Care Connector Clients -Familiarity, frequency, influence on care, overall satisfaction -PAM (13 item; Hibbard et al., 2004) Brickhouse Clients -Familiarity, frequency of meetings -Familiarity, frequency of meetings -PAM (13 item, Hibbard et al., 2004) -Communication Satisfaction (Downs & Hazen, 1977) -Likert measure: positive or negative impact, understanding, perception of access to healthcare, and perception of confusion about health care options -Likert measure: positive or negative impact, understanding, perception of access to healthcare, and perception of confusion about health care options -Open-ended questions about memorable messages -Demographics -Open-ended questions about health care experiences -Demographics April 24, 2025 6 -Demographics
Results: Providers Themes (Owen, 1984) Early engagement I should be thinking about this service more, I wonder whether I could make more referrals, whether I might be holding out until patients have no other options rather than getting them to the program sooner. Expansion Very limited eligibility, it s a barrier if the provider I am referring to is not part of the program, Medicare patients are not eligible and need care coordination services Follow-through I do not think a lot of the patients that I refer to the program actually do it. I very much appreciate this service. It is worthwhile and has been a real lifeline to the patients I have referred. April 18, 2019 7
Results: Care Connector clients Themes (Owen, 1984) Relationship developed a relationship with me. I spilled my beans to get it all off my chest. I was glad to learn that I m not the only one to suffer. Direction there wasn t confusion about access just about which way I wanted to go. . .sitting down with them helped me realize I am a person making choices . . . Redundancy It did help having people all in one place. . .I got tired of going over and over again the nature of a head injury; it s a personal story. When I did build up the courage to open up, I got passed on. I didn t want to share with everyone as it s personal. It is a struggle. I m sensitive. Participants reported: - increased confidence they could take meaningful action - increased confidence in follow-through with medical treatments at home - increased understanding of the nature and causes of health condition 8
Results: Brickhouse clients Themes (Owen, 1984) Useful Basically a good program because it was able to help me, right there at the place when I needed it Familiar I met with them every two weeks . . .I had good experiences and received the care I needed Participants reported: - taking more responsibility in managing their health - taking a more active role in health management - increased confidence they could take meaningful action - increased confidence in follow-through with medical treatments at home - increased understanding of the nature and causes of health condition April 18, 2019 9
Building partnerships: Academic and community perspectives - Initiative - Resources & relationship-building - Balance needs - Mutual definition of success April 18, 2019 10
Thank you Graduate research assistants: Dianna Easton, M.A. and Stephen Michael Tumolo, M.A. Community partners: Mike Wiser (CHAS Health) and Kelli Miller (Frontier Behavioral Health) Institutional support: HSRR Steering Committee, Paul Buller, Ken Anderson, and Brenda Stevenson-Marshall April 18, 2019 11
