Creating a Humanitarian LLM Chatbot Website for Crisis Support

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"Team #35's Universal Response Engine project aims to develop a chatbot-like platform providing tailored support for mental health, medical assistance, legal guidance, housing advice, and disaster information. By utilizing multimodal responses, the system addresses the inefficiencies and stress faced by those in need. The solution prioritizes user-centered design, ethical AI practices, and data security while adhering to engineering standards and ethical guidelines."

  • Humanitarian Support
  • Chatbot Website
  • Crisis Assistance
  • User-Centric Design
  • Ethical AI

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Presentation Transcript


  1. Team #35 Universal Response Engine: LLMs for Good Client: Ahmed Nazar Advisor: Mohamed Selim

  2. Project Overview Creating an LLM for humanitarian use Chatbot-like website where users provide questions/prompts Model responds with relevant links, media, info (multimodal)

  3. Problem Statement The lack of a comprehensive platform to provide support to the aforementioned people in need causes: 1. Increased stress and frustration 2. Inefficient use of time and energy 3. Potential oversight of crucial information/services 4. Inconsistent quality and reliability of info

  4. User Needs Mental health questions Medical assistance Legal direction Housing advice Disaster information

  5. Requirements User Experience Accessible design Easy to understand layout Users can input text and image queries Knowledgeable, concise, and fast responses Should create a sense of care and support Technical Access to internet and a web browser Hosted on ISU servers Ethical Application does not store users private information The LLM is vetted for appropriate responses Datasets used contain appropriate and relevant information

  6. Engineering Standards ISO/IEC 27000: Information security management ISO/IEC 42001: Artificial Intelligence Management System IEEE Std 730-2014: Standard for Software Quality Assurance Processes IEEE Std 1028-2008: Standard for Software Reviews and Audits IEEE/ISO/IEC 26514-2021: Design and development of information for users

  7. Conclusions 1. Our platform will provide users with concise answers to their queries and/or guide them to relevant resources. 2. We will prioritize user-centric design and ethical AI practices, while maintaining user privacy and data security. 3. This solution streamlines the help-seeking process while adhering to engineering standards and ethical guidelines.

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