Customer Service Processing in Node.js: Sync vs Async
Explore the differences between synchronous and asynchronous customer service chat processing in Node.js. Learn how synchronous processing involves a single agent interacting with one customer at a time, while asynchronous processing allows a single agent to manage multiple customers simultaneously for efficient customer support.
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Presentation Transcript
Node.js Synchronous vs Asynchronous Customer Service Chat processing
Synchronous (Blocking) processing A single customer service agent talks to single customer only.
Asynchronous (non- blocking) processing A single customer service agent talks to multiple customers at the same time.
