FAST Customer Survey

This survey conducted at Cleveland State University gathered feedback on overall satisfaction with services, staff and faculty role descriptions, and campus aesthetics. Responses indicated varying satisfaction levels with Facilities and Safety services and campus aesthetics, with detailed breakdowns provided for each aspect.

• Survey
• Satisfaction
• Cleveland State University
• Facilities
• Campus

neno314 Follow

Uploaded on Feb 16, 2025 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.

Presentation Transcript

1. FAST Customer Survey Tuesday, February 17, 2015 Powered by

2. 4217 Total Responses 18732 Total Recipients of Survey 2842 Staff and Faculty 15890 Students 23% Responded Complete Responses: 4217 2

3. Respondents Q1: Please check the category that best describes your role at Cleveland State University. Answered: 4,217 Skipped: 0 3

4. Overall Satisfaction Rate for FAST Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 94% overall satisfaction 4

5. Overall Satisfaction Rate for FAST Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 5

6. Overall Satisfaction Rate for FAST Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 92% overall satisfaction 6

7. Overall Satisfaction Rate for FAST Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 7

8. Office of the University Architect 8

9. Office of the University Architect Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 92% overall satisfaction 9

10. Office of the University Architect Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 10

11. Office of the University Architect Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 93% overall satisfaction 11

12. Office of the University Architect Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 12

13. Office of the University Architect Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 75% overall satisfaction 13

14. Office of the University Architect Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 14

15. Office of the University Architect Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 82% overall satisfaction 15

16. Office of the University Architect Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 16

17. Office of the University Architect Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 79% overall satisfaction 17

18. Office of the University Architect Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 18

19. 19

20. Access Control & Security Systems 20

21. Access Control & Security Systems Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 90% overall satisfaction 21

22. Access Control & Security Systems Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 22

23. Access Control & Security Systems Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 94% overall satisfaction 23

24. Access Control & Security Systems Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 24

25. Access Control & Security Systems Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 86% overall satisfaction 25

26. Access Control & Security Systems Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 26

27. Access Control & Security Systems Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 91% overall satisfaction 27

28. Access Control & Security Systems Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 28

29. 29

30. Campus Safety 30

31. Campus Safety Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 92% overall satisfaction 31

32. Campus Safety Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 32

33. Campus Safety Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 93% overall satisfaction 33

34. Campus Safety Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 34

35. Campus Safety Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 94% overall satisfaction 35

36. Campus Safety Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 36

37. Campus Safety Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 90% feel safe 37

38. Campus Safety Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 38

39. Campus Safety Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 52% feel safe 39

40. Campus Safety Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 40

41. Campus Safety Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 24% recommended 41

42. Campus Safety Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 42

43. 43

44. Grounds 44

45. Grounds Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 84% overall satisfaction 45

46. Grounds Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 46

47. Grounds Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 95% overall satisfaction 47

48. Grounds Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 48

49. Grounds Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 94% overall satisfaction 49

50. Grounds Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 50

Load More ...