New Hampshire Liquor Commission NextGen Operational Support Services RFP Overview
The New Hampshire Liquor Commission is seeking operational support services through their NextGen project. This overview provides insight into the project background, key points of the RFP, the NHLC team, and important procedural details. Learn about the organizational structure, the state's control over alcohol distribution, business partners involved, and outlet locations. Explore the various divisions, services, and the NHLC's role in regulating alcoholic beverages.
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Presentation Transcript
New Hampshire Liquor Commission NextGen Operational Support Services NHLC RFP# 2024-01 April 30, 2024 1
Agenda Introduction of NHLC Team NHLC Overview Background of NextGen Project Key points of the RFP and Response Important Procedural Items Vendor Questions 2 1/10/2023
NHLC Team James Vara - Director of Administration Steve Gagnon Chief Systems Officer April Bunker Projects and Development Manager Nick Burleigh System Administrator Ron Shute SME Warehousing and logistics Danielle Daley SME - Marketing Devin Lahey SME Finance Vito Mancini SME Financial Reporting Dorinda Lacey Help Desk Supervisor Mike Therrien DoIT Lead Janet Donnelly RFP Point of Contact 3 1/10/2023
New Hampshire Liquor Commission Overview 4 1/10/2023
Organizational Structure Office of the Commissioners Chairman & Deputy Commissioner Division of Marketing & Merchandising Division of Administration Division of Enforcement Marketing Outlet/Store Operations Advertising Warehousing Enforcement Licensing Education Grants Finance Human Resources Audit / Inventory Control Information Technology Legal 5
Control State NH is one of 17 Control States The state directly controls the distribution and regulation of alcoholic beverages. Beer Tax is collected from the distributor NHLC is the wholesaler for Spirits and wine Sale to the Public Spirits and wine are sold at 65 NHLC operated outlets and 3 agency stores for off premises consumption. Spirits and wine and beer are sold at on premises licensees (Restaurants & Bars) for consumption on site. Wine and beer are sold at off premises licensees (Grocery and convenience stores) for off premises consumption. 6 1/10/2023
Business Partners Manufacturers Brokers On Premise Licensee Off Premise Licensee 3 Agency Stores Logistics DHL 7 1/10/2023
Outlet Locations 65 Retail Outlet Locations 8
Alcohol Net Profit History Net Profit 1935 to 2023* $200,000,000 $180,000,000 $160,000,000 $140,000,000 $120,000,000 $100,000,000 $80,000,000 $60,000,000 $40,000,000 $20,000,000 $0 Total Net Profit 1935 to 2023* $4,520,865,050 *FY23 unaudited 9
NextGen Overview 10 1/10/2023
System Partners Accenture System developer and Tier 3 support DHL Manhattan System Evenica eCommerce site development and operation System Automation Div of Enforcement System Essintial Outlet hardware support DoIT Network and Data Center support DAS NHFirst State Financial system Chase NH s Acquiring Bank New West D365 Payment connector GPI Payment Gateway GiveX Gift Card operations VusionGroup Electronic shelf tags at 4 stores 11 1/10/2023
System Environment Microsoft Services Dynamics 365 Finance Dynamics 365 Commerce Dynamics 365 Supply Chain Management Store Commerce app for Windows Store Commerce for mobile Azure DevOps Lifecycle Services (LCS) Security Center Warehouse Management mobile app Power Apps (Power BI) 12 1/10/2023
System Environment Azure Data Lake Environment Azure Synapse SQL Application Pool Analysis Services Azure Function Apps 13 1/10/2023
Systems Environment Azure Infrastructure Evenica IIS Server (e4Commerce) Evenica SQL Server Integration Server (Kingswaysoft SSIS) Azure Service Bus Multiple tier-1 all-in-one Development Server 14 1/10/2023
System Environment NH DoIT Data Center Infrastructure Network Connectivity to Stores Network Connectivity to Azure/Dynamics NHFTP - Secure File Transfer Protocol Service Bottomline Technologies PrecisionForms Sksoft Software (Filehub and TAS) 15 1/10/2023
Key parts of the RFP and Response 16 1/10/2023
Collaboration NextGen is a multi entity environment It is critical that the selected vendor of this procurement understand that collaboration and ownership are critical to the success of this engagement. All parties must be engaged in the resolution of any system anomalies, regardless of who s primary area of responsibility the anomaly occurs in, until the event is resolved. Partnership Contract duration is 6 years with possible extensions for up to 4 more years. 17 1/10/2023
Staffing Staff work location Team Lead/Dynamics 365 System Architect and Data Lake Architect/Administrator must be on site at NHLC All others my work remotely or on site 18 1/10/2023
Support Model NHLC HQ works Mon Fri 7:30 AM to 4:30 PM Outlets open 7 days per week 8:00 AM to 10:00 PM Only close on Thanksgiving, Christmas and Easter Expectation is that your proposal is based on vendor staff working 40 hours per week on average Systems break after hours Maintenance must often occur after store hours Important for your proposal to clearly identify how your team would meet these support needs 19 1/10/2023
Important Procedural Items 20 1/10/2023
Procedural Items Submission Deadline May 29,2024 2:00 PM EDT No Exceptions Late items will not be reviewed Terms and conditions are not negotiable at Contract time Raise any issues and provide proposed language during the question period Cost Proposal Must be separate from technical proposal Governor and Council 21 1/10/2023
Procedural Items Oral Interviews Corporate representative NHLC selected Candidates for Team Lead/Dynamics 365 System Architect Data Lake Architect/Administrator 22 1/10/2023
Procedural Items Communications All communication from vendors to the State of NH regarding the RFP need to be directed to the issuing officer, Janet Donnelly and not directed to other State employees. Janet.M.Donnely@Liquor.nh.gov RFP Updates or Amendments Vendors must check the NHLC website for updates gov.liquorandwineoutlets.com About Public Notices 23 1/10/2023
Questions? 24 1/10/2023
Questions? Today s answers are preliminary and will be formalized in an amendment document that will be posted on the website. 25 1/10/2023
Conclusion Thank you for your participation Remember: Questions due by May?? (earlier the better) Terms and Conditions Not negotiable after proposal submission Pricing information should be separate Submission deadline May 29, 2024 at 2:00 PM EDT 26 1/10/2023
