Overview of ServiceNow Application and Features
ServiceNow is a web-based application that requires login with network credentials and offers secure access via state IP addresses or other tools like Vdi and Juno Pulse. The platform contains four main sections on its homepage and features an Application Navigator on the left interface for accessing various applications, modules, favorites, and viewing history. Users can interact with different tabs within the navigator, such as All Applications, Favorites, and History. Additionally, specific applications like Self-Service, Incident, Requests, and Reports are available, with Service Desk staff having access to an additional module focusing on tasks like managing contacts, incidents, and work assignments.
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Presentation Transcript
ServiceNow is a web-based application You will login with your network username and password Access will only be available via state IP addresses or through other secure tools such as Vdi and Juno Pulse Work sessions will time-out after 30 minutes of inactivity
Four Homepage Sections The ServiceNow Homepage contains four sections
Application Navigator The application navigator appears at the left of the interface and provides access to all available applications and modules, favorites, and recently viewed items.
Application Navigator Three tabs appear at the top of the Application Navigator 1. All Applications Tab 2. Favorites Tab 3. History Tab
Application Navigator Applications include Self-Service, Incident, Requests, and Reports. Click on an application title to view related modules.
Application Navigator Note: Service desk staff will have an additional application titled Service Desk.
Application Navigator The Service Desk application contains the following modules: 1. New Contact for supervisors 2. My Contacts 3. My Work 4. My Groups Work 5. Incidents
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