Patient Flow in Diabetes Clinic Study
This study focuses on the process flow and reliability of patients bringing urine samples to the diabetes clinic. It includes charts and information leaflet analysis, patient satisfaction, motivation, and more.
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Presentation Transcript
Process Map for Patients Attending the Diabetes Clinic Run Charts for the Patient Information Leaflet Reliability of Patients Bringing Urine Samples to the Clinic Patient Information Leaflet A BMJ Quality Project Supervisors: Peter Davey, Vicki Tully, Geraldine Brennan Student: Alice Willison
Contents Slide 3 Process Flow for a Patient Attending the Diabetes Clinic Slide 4 Patient Satisfaction with the Kidney Disease Information Leaflet Slide 5 Patients Understanding of Why They Bring in Urine Samples Patients Understanding of Why They Bring in Urine Samples Before and After Reading the Information Leaflet Before and After Reading the Information Leaflet Slide 6 Patients' Motivation to Bring in Urine Samples After Reading the Information Leaflet Slide 7 Reliability of Phlebotomist Handing a Leaflet to Every Patient Slide 8 Reliability of Patients Bringing a Urine Sample to the Clinic Slide 9 Patient Information Leaflet
Process Flow Patient attending diabetes clinic Separate clinic patient has eyes screened Patient walks in to diabetes clinic Patient books in at reception Blood pressure and weight/ Patient leaves clinic 4 1 2 Blood pressure and weight/ Eye screening Eye screening Blood pressure and weight Patient has blood pressure and weight measured by nurse Patient leaves clinic Patient takes a seat and waits Blood pressure and weight Leaves clinic 4 5 7 3 Patient goes to phlebotomist to have bloods taken and give urine sample Patient s HbA1c is processed for consultation Patient books in for next appointment at reception 9 Patient is seen by consultant 6 Key: - numerical order of the different rooms the patient visits - indicates a process relevant to the patient that the patient is not physically involved in 8 Urine dipstick and sample sent for ACR dipstick discussed in consultation, ACR takes days to process 1 ACR processed by lab and results sent to diabetes clinic, which uploads data to SCI-Diabetes If protein detected in the urine, patient is called in for an appointment Patient has urine sample/ Patient does not have urine sample Sample No sample Urine is not checked for microalbuminuria
Patients Understanding of Why They Bring in Urine Samples Patients Understanding of Why They Bring in Urine Samples Before and After Reading the Information Leaflet Before and After Reading the Information Leaflet Before After 100% Patient involvement with improving the content and layout of the leaflet 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
