Psychologically Attuned Communication in Academia
Enhance academic warning messaging with psychological attunement to convey support and foster growth opportunities for students facing difficulties. This approach emphasizes belief in students' potential, normalizes challenges, and acknowledges various contributing factors. By framing academic warning as a learning process, institutions like TCC aim to improve outcomes and advance equity goals. Subtle communication differences can significantly impact students' sense of belonging, capability, and value in academia.
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Presentation Transcript
Dr. Angelina Kuleshova Assistant Professor, Division of Science and Mathematics
Psychologically Attuned Communication about Academic Warning Goal: To revise institutional messaging to students about academic warning (AW). Partners Student Affairs The Learning Commons The College Transition Collaborative, Stanford University
Design Principles of Psychologically Attuned Communication Frame the AW status as a process and opportunity for learning and growth. Moreover,many students at TCC participate in the academic warning process each semester and, by working with their advisor and the academic success coach, as well as accessing campus resources, students leave the process and continue on to have a successful career at TCC. Normalize student difficulties in college. Emphasize belief in student s potential to succeed and return to good standing. There are many reasons students may experience academic difficulties, including those related to physical health, mental health, finances, personal relationships, and others. Acknowledge a variety of factors that contribute to student difficulties. Brady (2020)
After reading the letter, I feel hopeful. Current Letter Revised Letter
Why does psychological attunement of AW messaging matter? 1. Subtle differences in how we communicate to students can change the meaning they make about whether they belong, are capable of succeeding, and are valued. 2. Potential to help traditionally marginalized or under-represented students. Brady (2020)
Why does psychological attunement of AW messaging matter? Improving AW outcomes will help advance equity goals at TCC. 70% 61% 60% 49% 48% 50% 43% 40% TCC (n = 11,000) 31% 31% AW Fall 2019 (n = 1082) 30% 20% 13% 12% 8% 10% 8% 0% African-American White Hispanic Other Pell Eligible
