Strategic Plan Overview for Longreach Home and Community Care Inc. 2024-2027
Longreach Home and Community Care Inc. presents its strategic plan for 2024-2027, focusing on delivering quality aged care services to the elderly in Longreach and surrounding areas. The plan includes details on service expansions, funding, partnerships, and efforts towards person-centered care and service transformation. Key elements such as consumer involvement and commitment to quality are highlighted to support the mission of enhancing the lives of older individuals in the community.
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Presentation Transcript
STRATEGIC PLAN 2024-2027 Longreach Home and Community Care Inc
About Longreach HACC 2024-2027 Longreach Home and Community Care Inc will continue to receive Commonwealth funding to provide a range of entry-level aged care services to eligible consumers living in Longreach and the surrounding township of Ilfracombe, for 2024-2027. Additional townships of Winton, Jundah, Windorah, and Stonehenge will continue to receive service from Home Assist Secure for minor home maintenance and light yard maintenance. This service agreement will continue for 2024-2027 In 2024, Longreach Home and Community Care will additionally deliver services to Home Care Package recipients, operating in a brokerage agreement with Trilogy Care. Eligible aged care consumers, who select Trilogy Care as their approved provider of Home Care Packages (HCP) levels 1 -4 may choose to continue service with Longreach Home and Community Care, through fixed-fee-for-service pricing. Longreach HACC will invoice Trilogy Care for services delivered from January 2024 1 July 2025. Aligned with the aged care reform regulations, Longreach HACC will apply to be a registered provider of Aged Care activities, Categories 1 -4. This application process will commence 1July 2024. On July 1st 2025, all Home Care Package (HCP) recipients will transfer to the Support at Home program. This is a government reform initiative based on the recommendations from the Royal Commission investigation into Aged Care. The HCP allocation of funding model will cease as of 1st July 2025. Thereafter, Longreach HACC, as a registered provider will deliver category 1 to 4 services to consumers who choose HACC as their preferred service provider. All services delivered will be at a national fixed-fee-for-service schedule. Longreach aged care consumers will be eligible for rural and remote loading and supplementary funding to support activity-based services.
Message from the Board We are excited to present our Strategic Plan. It is the result of collaboration with staff, carers, consumers and other key stakeholders across the community. Our Strategic Plan is underpinned by our Values and Purpose and sets out four (4) Pillars of Operation that positions Longreach Home and Community Care as a person-centred organization, delivering quality services that make a real difference to the elderly living in Longreach. Our Strategic Plan supports innovation and demonstrates that Longreach Home and Community Care Inc is striving for service transformation that supports older people in our community to live the best life they can. Our commitment to providing responsive quality service is at the heart of our strategy. We are excited to incorporate a collective voice of consumers. Our newly formed Consumer Advisory Body, will work with the governing board to ensure that we are placing lived experiences and improvement to care at the centre of all we do.
The Foundations They inform our decisions and actions
Vision To provide a highly regarded, holistic in-home aged care service which is responsive to the diversity and culture of residents in our region by providing quality, safe health care services which maintain the health and independence of aged care consumers in Longreach.
Purpose To forge meaningful and active partnerships with individuals, families and carers by providing a high level of safe, inclusive, sustainable and quality health care services for the elderly in our community.
Values Honesty - we are open in all interactions Integrity we take responsibility for our actions Commitment we are committed to our work Inclusion we believe everyone has the right to equal opportunities & challenge injustice Respect we respect all voices and choices
Our 4 Strategic Pillars Service Delivery Governance & Sustainability Compliance Quality & Workforce Our 4 Pillars direct our strategic goals for 2024-2027 and incorporate our vision, purpose and values.
Workforce To maintain a person-centred culture where staff treat each consumer with dignity and respect, and encourage consumers to exercise their rights and independence through informed dignity of choice. 1.1 Valuing the older person s identity, culture, ability, diversity, beliefs and life experiences. 1.3 Older people can exercise choices and make decisions about their care and services Review of onboarding documents Consumer Advisory Body established Cultural awareness training 1.2 Delivery of service free from all forms of discrimination Implement system to recognize, prevent and respond to discrimination, abuse, exploitation and violence. Review Agreement of Services documentation ADA advocacy services engagement Incident Management training 1.4 Transparency and Agreements Workforce flowchart clearly outlining roles and responsibilities Review consumer handbook for currency of information Establish digital client management protocol for recording, monitoring and responding to changes in client s life. Update HACC website Publish monthly newsletter
Governance and Sustainability To establish effective organization governance systems related to: financial information, information management, continuous improvement, clinical governance and workforce governance 6.3 Establish & Strengthen our Care and Corporate Governance System Establish Consumer Advisory Body Committee & Reporting Systems Review SIRS and Incident Management systems Review of Board requirements and training, promoting a culture of accountability Audit unit costs CHSP & HCP Review staff competencies and capabilities Review of clinical governance framework Establish greater transparency of information in a timely and easily accessible manner to support informed decision making for consumers.
Quality & Compliance To ensure care and services are culturally safe, diversity is valued, and the delivery of services meets consumers current needs, goals and preferences. Implement digital verification records on Lookout client management system. Rostering of workers to best meet the delivery and management of quality care and services for individual client needs. Staff training ongoing to ensure workers have the necessary skills, qualifications and competencies to effectively perform their role. Competency-based training in relation to core matters: Code of Conduct, SIRS, Quality Standards, Culturally Safe Practices Review Clinical Governance framework :policies and procedures update / digital registers Establish Quality Care Committee
Service Delivery To work in partnership with consumers to deliver safe, effective, respectful and informed care and services. Review and update HACC website Implement digital Client Management System Commence Home Care Package service delivery Establish Consumer Advisory Body Committee reporting procedures and protocols Application to register as Care Provider, Support at Home Program Encourage consumer uptake of digital client management system Lookout Way App
