Technology Report and Incident Highlights at ERCOT June 2023
Explore the latest technology report and incident highlights at ERCOT for June 2023, including service availability, market data transparency, system issues, performance metrics, and subscriber trends. Stay informed about the IT updates and incidents affecting ERCOT operations.
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Presentation Transcript
Information Technology Report Mick Hanna Manager, Market Applications Services Support ERCOT Public June 2023
Incident Report Highlights Service Availability May 2023 Retail Market IT systems did not meet all SLA targets. Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance May 2023 5/7 Retail SFO 5/14 Retail Maintenance Weekend Non-Retail Incidents & Maintenance May 2023 5/4 ERCOT experienced network issues between the WAF (Web Application Firewall) and the following ERCOT systems: Market Management System (MMS) User Interface (UI), Outage Scheduler (OS) UI application, and External Web Services (EWS). 5/9 - 5/11 Site Failovers. . ListServ Incidents & Maintenance May 2023 5/7 Retail SFO SLA Documents and Incident Reporting https://www.ercot.com/services/sla/ 2 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average .33 3.03 .48 1.43 May 2023 SLO (seconds) 12 Month Average .44 3.08 .73 2.21 API QueryDetail API QueryList API Update GUI Average 100.00 100.00 100.00 99.77 99.94 2 10 10 10 Historical Performance 4.00 3.50 3.00 2.50 2.00 1.50 1.00 0.50 0.00 2022/06 2022/08 2022/10 2022/12 2023/02 2023/04 QueryDetail QueryList Update 3 PUBLIC
May ListServ Stats ListServ Post Trends 900 800 815 Posts 379601 Recipients RMS List 55 Posts 4 New Subscriptions 1 Unsubscribe TDTMS List 14 Posts 5 New Subscriptions 4 Unsubscribe Weather Moratorium 0 Unsubscribe 0 Auto-removals 700 600 500 400 300 200 100 0 2022/06 2022/08 2022/10 2022/12 2023/02 2023/04 ListServ Recipient Trends 400000 350000 300000 250000 200000 150000 100000 50000 0 2022/06 2022/08 2022/10 2022/12 2023/02 2023/04 4 PUBLIC
