Access Social Care is a unique legal organization dedicated to upholding the rule of law, collaborating with communities and public bodies to ensure better outcomes and adequate funding for social care. They offer legal capability training, data capture, chatbot services, and helpline data projects to improve relationships with citizens, increase trust, and address health and social care inequalities through innovative solutions.

• Social Care
• Legal Organization
• Community Collaboration
• Innovative Solutions

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Innovative Social Care Solutions for Better Communities

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1. Access Social Care October 2023

2. About us A legal organisation with a difference Working with communities and public bodies to uphold the rule of law. Collaborating to ensure better outcomes Shaping a future where social care is adequately funded.

3. How we work connecting our expertise to other organisations Member org. Social care organisations pay a subscription so that their staff and beneficiaries can benefit from our service Access Legal network Member org. Member org. Member org.

4. 1. Legal capability training , data capture Changing the system in our local hubs 6. Improved outcomes, confidence in the rule of law 2. Referrals legal advice and casework Reaching those who need us the most Co-produced service model Secondments Technology System change 5. Our communities hold public bodies to account 3. Data capture and analysis 4. Influencing and strategic casework

5. What is a chatbot? An automated legal advisor Available 24/7 and free at point of use Helps users to answer legal questions, points them to legal resources Helps triage cases

6. Helpline data project :

7. Increasing our impact hosting the chatbot on partner websites - NAS - Carers UK - Croydon BME Forum - Asian People s Disability Alliance

8. Improved relationships with citizens, increased trust Improved social care outcomes Improved flow through system, early intervention How the model works: Legal capability training Communities use chatbot letters rights based and legal language Reduction in health and social care inequality Qual and quant Data capture Change to policy and practice Communities receive advice and casework

9. How we work collaboration Mike Walsh is the Team manager for the Forest of Dean community learning disability team and the local Lead for LD Speech and language therapy. Julie is our legal caseworker. Julie made sure that the family had a voice. She channeled and reflected their views in a rational and reasoned way using legal frameworks. This helped reduce conflict despite heightened emotions. Julie ensured that the voice of the person with a learning disability were central to decision making. We made good progress. I reflected on another similar case where there have been 2 or 3 years of issues and family members with heightened anxiety. I believe this case has not progressed as well because there has not been any input from ASC

10. We want to work positively with public bodies to secure better outcomes for the people we support We have a 98% full or partial success rate with our cases

11. A pilot project? We are looking for: - 5 authorities, each contributing 10k - We would host the chatbot on websites of local partner organisations working with marginalised communities - Working with SCF we would: - Deliver Care Act training, - Hold reflection sessions to help communities understand how the law can be applied - Promote and support use of the chatbot - Hold workshops to inform iterative improvement of the chatbot - Harvest qual and quant data - Work with citizens so they can tell you about their experiences

12. Thank you