Analogue to Digital Switchover by Des O'Donoghue
"In November 2017, the telecoms industry announced plans to retire analogue telephone networks by the end of 2025. Learn why this change is happening, what it means in practice, and how to prepare. Telecoms companies will contact customers ahead of the migration. Safe & Connected service users will receive upgrades to digital dispersed units."
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Presentation Transcript
Analogue to Digital Switchover Des O Donoghue Head of Brokerage, Contracts, Quality Assurance & Community Services Striving for excellence www.enfield.gov.uk
Whats happening In November 2017, the telecoms industry announced its intention to retire analogue telephone networks such as, BT) by the end of 2025. For the vast majority of consumers and businesses, this change will be straightforward. Nobody will have to lose their landline service because of this change, as there will still be the option for a landlineonly service should a customer not wish to purchase a general internet connection.
Why is it happening Analogue networks have been in operation for decades and have reached the end of their serviceable life. The telecoms industry is finding it difficult to source the parts required to maintain or repair connections as suppliers are no longer manufacturing them. New digital phone lines will allow communications providers to offer consumers and businesses clearer and better quality phone calls, as well as new features such as anonymous caller rejection or three-way calling.
What the change means in practice, and how you can prepare For most customers, this change will be straightforward, although the exact migration process will depend on your communications provider and the equipment they use. If you already have an internet connection, the change may be as simple as plugging your phone into your broadband router rather than the socket on the wall.
What the change means in practice, and how you can prepare Telecoms companies will contact their customers ahead of the migration taking place, so you do not need to take any action until your provider contacts you directly. You should look out for communications material from them and be careful not to confuse this with marketing material.
Customers who receive Safe & Connected For information, Safe and Connected is a 24-hour emergency service that helps people live independently and safely in their own homes. https://www.enfield.gov.uk/safe-and-connected- telecare-home-monitoring-careline At present there is 2,800 customers using the service Should a customer be in receipt of a Safe & Connected service, their analogue dispersed unit will be upgraded to a digital dispersed (sim based unit.
Customers who receive Safe & Connected Council s have been advised that Telecom Providers will ask the customer if they receive a Safe & Connected service (S&C), so the customer can contact (S&C), to advise their phone line is being upgraded and require a change in dispersed unit.
Customers who receive Safe & Connected However, in practise this is not happening and customers are unaware there dispersed unit no longer works. Thankfully the dispersed unit will be making a alarm like sound, which will hopefully prompt the customer to contact S&C to advise there is an issue. But, we can not rely on the customer having capacity to understand what the alarm sound is.
What is S&C doing about it? Over the last year we have been rolling out digital dispersed units We are presently purchasing sufficient stock of digital units to replace all analogue units by the end of September 2023. We have written to all service users/carers, to advise of the forthcoming changes and the importance of contacting S&C when an Telecom Engineer visits, or in the case of Virgin, when they receive an adaptor.
What is S&C doing about it? We have risk rated all S&C service users in terms of roll out prioritisation: Living on their own Not in receipt of other services Living with Dementia/Alzheimer s Visual/Hearing Issues Regularly contacting S&C for support
What is S&C doing about it? Geraldine Gavin, the Independent Chair of the Enfield Safeguarding Adults Board has written to OFCOM, expressing our concerns about the switchover is being managed, we are awaiting their response.
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