Enhancing Publishing and Distribution Services for Wisconsin Agencies
Transitioning all production, print, and mail processes to the Bureau of Publishing and Distribution (BPAD) for improved services, security, and customer service. Explore the new work process, reasons to choose BPAD, and how the transition will happen seamlessly. Discover BPAD's commitment to customer service excellence and its secure, efficient operations.
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Presentation Transcript
ONE IT SOLUTIONS: PUBLISHING AND DISTRIBUTION TRANSITION 01/05/2018
WHAT IS CHANGING All production print and mail processes, equipment, and applications will transition to the Bureau of Publishing and Distribution BPAD will work with each agency with heightened focus on developing a unique strategic plan specific to their needs for this transition Agencies will be able to take full advantage of expanded service offerings, higher security, continuous improvement, and BPAD s no-compromise customer service 2
NEW WORK PROCESS Submit work to BPAD Seamless workflow merge Multiple submission options Expanded service offerings and greater value Complete design, production, and delivery options Enterprise forms and envelopes Best practices Transparency and tracking Continuous improvement Enhanced security for your sensitive data More precise processes with emphasis on efficiency Lower cost/higher value 3
WHY BPAD No-compromise customer service Over 500 years of print and mail experience State of the art production equipment Efficiency: 24/7 operation Data is secure behind DET firewall Inter-agency source: no procurement Creative digital design to completion 4
HOW IT WILL HAPPEN Fully inventory applications, equipment, and processes Analyze data and understand customer needs Deliver recommendations Gather business requirements from agency and service units Transition plan Timeline Working with the customer 5
BPAD: SERVICE PROVIDER OF CHOICE Customer Service Excellence Attentive and responsive Laser focus on State of Wisconsin business Experience with state applications 20+ years as Enterprise service provider Collaboration and partnerships with all state agencies Secure environment Background checks for all employees High security facility DET data security Accountability SLA driven 6
INFORMATION 2310 Darwin Rd Madison, WI 53704 Facility location: Walk-in hours: 7:30am-4:30pm M-F Distribution Phone: Publishing Phone: (608)243-2403 (608)243-2404 Appointment or call (608)243-2815 After hours: Accessible from DET portal: https://det.wi.gov/ https://det.wi.gov/Pages/BPAD-Home.aspx 7
