High Reliability Organizational Culture and Processes
Explore the concepts of high reliability organizational culture and processes that reduce system failures and enhance response mechanisms. Discover the key components such as vigilance, reluctance to simplify, preoccupation with failure, deference to expertise, and resilience. Learn about risk characteristics, stages of maturity, and assessment tools for high reliability organizations.
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High Reliability Organizational culture and processes that radically reduce system failures and effectively respond when failures occur Vigilance Reluctance to simplify Preoccupation with failure Deference to expertise Resilience
Risk Characteristics of a High Reliability Organization Management Update Board CEO and Management Physicians Leadership Commitment to Zero Harm Board Quality Committee February 2013 Trust/Report/Improve Just Culture Safety Culture Susan White, DNP, CPHRM Director of Clinical Risk Management Methods Training Spread Robust Process Improvement This document is privileged and/or confidential pursuant to the Patient Safety Act of 2001 and/or F.S. sections 395.0193, 395.0197, 766.101 or 766.1016. Do not disclose without approval of the Quality Department and/or Legal Services. DO NOT Copy or release. Chassin, M., & Loeb, J. (2013). High-reliability health care: Getting from there to here. The Milbank Quarterly, 91(3), 459-490.
Risk Stages of Maturity in High Reliability Management Update Advancing Quality is a top goal Incident reporting rises Commitment to training in PI tools Approaching Board and leaders commit to high reliability High levels of trust/reporting All staff trained and actively involved in PI Developing Quality is one of many strategies Introduction to safety culture Exploring PI tools Board Quality Committee February 2013 Beginning Regulatory compliance Blaming culture No CQI adoption This document is privileged and/or confidential pursuant to the Patient Safety Act of 2001 and/or F.S. sections 395.0193, 395.0197, 766.101 or 766.1016. Do not disclose without approval of the Quality Department and/or Legal Services. DO NOT Copy or release. Chassin, M., & Loeb, J. (2013). High-reliability health care: Getting from there to here. The Milbank Quarterly, 91(3), 459-490.
Risk High Reliability Organization Assessment Management Update 14-item questionnaire assessing leaders perceptions of the organization s HRO maturity level Survey findings used to perform a gap analysis The Joint Commission Oro 2.0 provides references and tools to advance HRO Board Quality Committee February 2013 Susan White, DNP, CPHRM Director of Clinical Risk Management This document is privileged and/or confidential pursuant to the Patient Safety Act of 2001 and/or F.S. sections 395.0193, 395.0197, 766.101 or 766.1016. Do not disclose without approval of the Quality Department and/or Legal Services. DO NOT Copy or release. Chassin, M., & Loeb, J. (2013). High-reliability health care: Getting from there to here. The Milbank Quarterly, 91(3), 459-490.
