Market IT Systems Performance and Incident Analysis Report
This report provides insights into the performance of Market IT systems in June 2023, highlighting service availability, incident details, and system response times. It covers Retail and Non-Retail market incidents, maintenance activities, ListServ statistics, and weather moratorium unsubscriptions.
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Presentation Transcript
Information Technology Report Mick Hanna Manager, Market Applications Services Support ERCOT Public July 2023
Incident Report Highlights Service Availability June 2023 Retail Market IT systems did meet all SLA targets. Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance June 2023 6/4 maintenance outage taken for database activities. Non-Retail Incidents & Maintenance June 2023 6/9 the Resource Integration and Ongoing Operations (RIOO) system was unavailable to release improvements and fix defects 6/13-6/14 maintenance outages due to several database activities. ListServ Incidents & Maintenance June 2023 None SLA Documents and Incident Reporting https://www.ercot.com/services/sla/ 2 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average .30 2.53 .74 1.70 June 2023 SLO (seconds) 12 Month Average .43 3.03 .73 2.17 API QueryDetail API QueryList API Update GUI Average 100.00 100.00 100.00 99.81 99.95 2 10 10 10 Historical Performance 4.00 3.50 3.00 2.50 2.00 1.50 1.00 0.50 0.00 2022/07 2022/09 2022/11 2023/01 2023/03 2023/05 QueryDetail QueryList Update 3 PUBLIC
June ListServ Stats ListServ Post Trends 1000 900 900 Posts 425426 Recipients RMS List 68 Posts 11 New Subscriptions 6 Unsubscribe TDTMS List 3 Posts 800 700 600 500 400 300 200 100 0 2022/07 2022/09 2022/11 2023/01 2023/03 2023/05 ListServ Recipient Trends 450000 400000 350000 300000 250000 200000 150000 100000 50000 0 2022/07 2022/09 2022/11 2023/01 2023/03 2023/05 4 PUBLIC
Weather Moratorium Unsubscriptions AUTODETELES (10 delivery failures received from their email server) 2023-06-16 00:00:03 rhamlin@COSERV.COM 2023-06-14 00:00:04 paula.williams@GEXAENERGY.COM 2023-06-14 00:00:04 rdupont@EVOLVEENERGY.CO 2023-06-14 00:00:04 suzanne.tyrell@GEXAENERGY.COM 2023-06-22 00:00:02 SIGNOFFS (User requested unsubscribe via site or email link) jlee@TEXAS-EC.ORG 2023-06-28 13:38:42 2023-06-25 22:06:32 2023-06-23 08:02:23 2023-06-15 15:49:21 2023-06-14 18:09:49 2023-06-13 16:04:30 2023-06-27 11:41:51 2023-06-26 08:31:26 2023-06-24 22:04:08 2023-06-20 15:27:27 Jasonhendela@GMAIL.COM tk83.lee@SAMSUNG.COM alex.williams@GRIFFINPOWER.NET bessoperations@ORMAT.COM TXANS@AMZZ.SLMAIL.ME aparikh@VOLTUS.CO Julie.davis91@GMAIL.COM kira_dube@TRANSALTA.COM luvyourz90@ICLOUD.COM ercot-notifications- aaaaj2svrwj5mmfxsu53a4uvl4@EQUILIBRIUMENERGY.SLACK.COM 2023-06-15 15:37:28 2023-06-14 18:13:53 2023-06-14 07:48:33 2023-06-13 08:26:44 LPLDispatch@MYLUBBOCK.US Penguinsjb@COMCAST.NET benjamin.pilarski@ICLOUD.COM tydings_spcr@SIMPLELOGIN.CO 5 PUBLIC
