Next Generation 9-1-1 Project Implementation Update June 7, 2022
Learn about the implementation and benefits of the Next Generation 9-1-1 project, aimed at upgrading emergency communication services for public safety. Discover the transition to NG9-1-1, ESInet, NGCS, and the procurement process undertaken by 9-1-1 ACOG. Explore the milestones and critical aspects of this vital project. Stay informed about the latest advancements in improving emergency response infrastructure.
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Presentation Transcript
Next Generation 9-1-1 Project Implementation Update June 7, 2022
Agenda Mission Critical Partners | 9-1-1 ACOG Board Meeting |2 Next Generation 9-1-1 Project Overview
History of 9-1-1 Mission Critical Partners | 9-1-1 ACOG Board Meeting |3
What is Next Generation 9-1-1 Mission Critical Partners | 9-1-1 ACOG Board Meeting |4 Benefits of NG9-1-1 NG9-1-1 is a nationwide initiative aimed at updating the 9-1-1 service infrastructure to improve public safety emergency communications services in an ever- increasing mobile society. Standards based technology Enhanced location accuracy Improved system interoperability Expanded communications opportunities (multimedia, images, etc.) The standards-based internet protocol (IP) emergency communications infrastructure will enable voice and multimedia communications between a 9-1-1 caller and the public safety answering point (PSAP) and on to responders in the field. Improved/equal access for individuals Further security that protects against cyberattacks Added flexibility to support additional PSAPs during a large-scale emergency
9-1-1 ACOG NG9-1-1 Project Mission Critical Partners | 9-1-1 ACOG Board Meeting |5 ESInet & NGCS The transition to Next Generation 9-1-1 (NG9-1-1) requires 9-1-1 ACOG PSAPs to migrate from legacy, circuit-switched 9-1-1 systems to an Emergency Services IP network (ESInet) that supports Next Generation 9-1-1 Core Services (NGCS) call- routing functions. Once installed, the ESInet and NGCS will replace the legacy network, call-routing equipment, and call-handling equipment (CHE) that is reaching end-of-life. Call Handling Equipment
9-1-1 ACOG Procurement Process Mission Critical Partners | 9-1-1 ACOG Board Meeting |6 9-1-1 ACOG is working to bring NG9-1-1 to the 22 PSAPs and the citizens living and working in the 47 communities served in the region. The succession of events include: Planning Procurement Implementation Operations Maintenance
Project Implementation Milestones Mission Critical Partners | 9-1-1 ACOG Board Meeting |7 Design Network & Manufacturing Interoperability Testing Training Installation & Implementation PSAP Installations
NG 9-1-1 System Development Mission Critical Partners | 9-1-1 ACOG Board Meeting |8 Solacom & NGA911 System Install Oct 2021 Feb 2022 June/July 2022 Q1 2023* PSAP Installs 9-1-1 ACOG System Tests Joint Testing June 2022* Feb 2022 Apr 2022 Core Systems Finalization Feb 2022 June 2022* *Pending timeline to finalize NG Core Services challenges.
Project Core Systems Implementation Activities Mission Critical Partners | 9-1-1 ACOG Board Meeting |9 2021 2022 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Design & Planning Network & Manufacturing Install & Data Center Implementation NG9-1-1 Core Systems Testing NGA 911 Solacom Timeline shown anticipates NGA 911 to finalize NG Core Services challenges as required by June 9, 2022.
NG Core Services Finalization Challenges 10 Mission Critical Partners | 9-1-1 ACOG Board Meeting | NG9-1-1 Core Services (NGCS) solution delivery is delayed 9-1-1 ACOG remains determined to provide PSAPs with 99.999% solid NG9-1-1 system NGA 911 is the Contract vendor delivering NGCS solution 9-1-1 ACOG has given Notice via letter to NGA 911 of failure to deliver NGCS solution at levels agreed upon in the Contract NGA 911 is presently conducting resolution of multiple issues during cure period which concludes on June 9, 2022 (This is not unlike similar situation NG911 Call Handling Equipment provider, Solacom, which has resolved to a positive solution delivery) 9-1-1 ACOG is positioning for 2 situational scenarios NGA 911 success in NGCS issues resolution, resulting in 9-1-1 ACOG 10-day end-to-end system tests before implementation New PSAP implementation schedule (late June 2022 Q1 2023), or NGA 911 unable to resolve outstanding NGCS issues Consideration of alternate contract processes for NGCS vendor
PSAP Implementation Timeline (Pending) 2022 2023 11 Mission Critical Partners | 9-1-1 ACOG Board Meeting | Jan Feb Mar May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar 9-1-1 ACOG Testing, Training & Preparation PSAP Cutover Group One PSAP Cutover Group Two PSAP Cutover Group Three PSAP Cutover Group Four PSAP Cutover Group Five 2023 Operations & Maintenance PSAP Training NGA 911 & Solacom Cutover Work 9-1-1 ACOG Testing
12 Mission Critical Partners | 9-1-1 ACOG Board Meeting | MCP Tasks - Open 2022 2023 2024 2025 - 2027 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Project Milestones Task 10 17, LMS ( 4 yrs.) NetInform Discover NetInform Secure NetPulse Essential & Secure Task 18 PSAP Implementation Task 19 Program & Project Mgmt. Task 20 Organizational Vision Planning Task 21 Regionalization Strategic Plan Task 20 Postponed due to 9-1-1 ACOG statement of priority to current NG9-1-1 challenges resolution for implementation Task 21 Pending based on new state legislation and potential impact upon regionalization opportunities
MCP Project Support to 9-1-1 ACOG 13 Mission Critical Partners | 9-1-1 ACOG Board Meeting | NG9-1-1 Solution Implementation Vendor management support On-going Project escalations As needed Contract deliverable management In progress Future Support Pending Prioritized Implementation action Organizational Vision Planning Current (Legacy) 9-1-1 program support forecasts Transitional Legacy & NG9-1-1 program support forecasts Future NG9-1-1 system program forecasts Regionalization strategic plan
14 Mission Critical Partners | 9-1-1 ACOG Board Meeting | Questions
MCP Tasks - Complete 2019 2020 2021 16 Project Milestones Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Mission Critical Partners | 9-1-1 ACOG Board Meeting | Task 1 NG9-1-1 Readiness Assessment complete Task 2 GIS Data Readiness complete Task 3 NG9-1-1 Strategic Plan complete Task 4 ESInet/NGCS Procurement complete Task 5 CHE Procurement complete Task 6 Workforce Optimization complete Task 7 Operational Efficiency Study complete Task 8 9-1-1 Funding Assessment complete Task 9 Program & Project Mgmt. complete
