Understanding Quality: Definitions, History, and Total Quality Management

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Explore the concept of quality through definitions by notable figures such as J.M. Juran and P.B. Crosby, learn about the origins of quality dating back to Hammurabi, and delve into Total Quality Management's evolution. Quality is examined from various perspectives including customer satisfaction, meeting requirements, and more. Discover the essence of quality and its significance in different contexts.

  • Quality
  • Definitions
  • History
  • Total Quality Management
  • Customer Satisfaction

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